An informal catch-up for Customer Success Professionals of all levels to meet online and share experience & knowledge. This Cafe is designed for Customer Success Professionals of all levels (including those who want to get into the industry) to meet, discuss challenges and share best practices in the industry over a cuppa ☕. These Cafes [...]
Learn tips, tricks, and best practices to drive digital scale with these Gainsight automation tools: Drive automated communication with Journey Orchestrator Reduce friction by engaging customers with in-app communication (PX Essentials) Combine digital outreach with just the right human touch
Presented by Peter Dalton, Relationship Manager, Intercom | Marie O'Dwyer, Customer Success Manager, Intercom About this talk Learn how to get more from the data you collect with this best practice / Q&A session on Intercom's new Surveys feature. Join the Intercom team for an in-depth session about our powerful new Surveys message type, and [...]
Removing friction from customer journeys with preventive support care is how leading SaaS businesses increase renewals and expansions. Delighting customers may create “feel good” moments but has low impact on repeat business. Preventive care comes from a combination of both support agents and success managers taking action and also from AI-automated engagement within the product. [...]
Join us January 11, 2023 11:00 AM PT / 2:00 PM ET The requirement for technology companies and service providers to perform at expected levels on day one of service has never been more clear. As more and more providers are migrating up the offer continuum toward outcome-based services, the tolerance for “learning on the [...]
Presented by Lisa Rowan, VP, Modern HR Strategies Research, IDC & Jamal Watkins, Digital Learning Evangelist, Adobe About this talk Customer education helps with customer retention, product adoption, word of mouth referrals and more - but it also allows you to empower your customers. Customer-first businesses are increasingly thinking about the experience they’re delivering and [...]
Presented by Lisa Rowan, VP, Modern HR Strategies Research, IDC & Jamal Watkins, Digital Learning Evangelist, Adobe About this talk Customer education helps with customer retention, product adoption, word of mouth referrals and more - but it also allows you to empower your customers. Customer-first businesses are increasingly thinking about the experience they’re delivering and [...]
Great customer success managers know how to prioritize their tasks and focus on the ones that will have the biggest impact on their customers. But which tasks get you the result you want? Which strong habits help you focus on the right activities to consistently deliver excellent results for your customers? Agenda In this webinar, we [...]
Pricing fluctuations, supply chain disruptions, the continuing labor crisis––these volatile market conditions are creating unprecedented uncertainty in the field service industry as we begin the new year. Service leaders want to know what lies ahead, especially at a time when customer experience is paramount. Join us on Thursday, January 12, as we discuss how 2022 [...]
2023 is nearly here, but slightly different from what anyone expected. Companies are striving to ramp up in the new year and finalize goals, but budgeting and driving key initiatives in an uncertain economy can be a little bit more challenging. To help, PTC, Salesloft, and guest, Forrester, are coming together to cover what companies [...]