About this talk In today's fast-paced digital world, downtime can mean lost revenue, damaged reputation, and compromised customer satisfaction. That's why rapid data recovery is more important than ever. You’ll learn how to • Minimize downtime and maximize profits: Discover strategies for quickly restoring your systems to operation after a disaster or security breach. •Identify [...]
AI is changing the economics of CS The Intercom Team is thrilled to invite you to an in-person event in London on December 11th where we’ll unpack the findings of our latest report: "The New Economics of Customer Service". This isn’t just a data drop – you’ll hear firsthand from Intercom customers who’ve embedded [...]
CFOs and CCOs should be BFFs in the C-suite, but sometimes they talk past each other, which means they don't always see eye to eye. While the CFO focuses on financial health—revenue, profit margins, and ROI—the CCO champions customer health, retention, and satisfaction. So how can these two essential perspectives align to drive overall success? [...]
Elevate your CS strategy and get in a room with industry leaders as they reveal case studies, best practices, and common challenges across the customer journey. Gain key insights into CX, customer operations, and the latest innovations that will help you accelerate your career. We’re bringing together the brightest minds in customer success for a [...]
Join leading CS experts in Austin as they showcase real-world case studies, essential strategies, and innovative tools. Dive deep into key trends and success stories that will help you refine your onboarding, crush churn, and increase adoption, loyalty & expansion. We’re bringing together the brightest minds in customer success for two days of unrivaled networking, [...]