Customer retention directly affects organizations’ growth strategy. Over half of customers seriously consider suppliers other than the incumbent as their renewal or repurchase dates approach. Chief sales officers (CSOs) often underestimate the customer success team’s impact in guiding customers to current value realization and its potential to drive growth. CSOs need seamless interaction partnerships between [...]

Join us for a two-part workshop on the fundamentals of customer discovery. About this event Every successful entrepreneur knows that customer discovery is an essential first (and ongoing) step in creating a new product, service, or business. Understanding who your potential customer is, what keeps them up at night, and what motivates them to solve [...]

ABOUT COFFEE BAR CONVERSATIONS Coffee Bar Conversations is a series of informal interviews conducted with both acknowledged experts and up-and-coming new thought leaders in the Customer Success space. Each conversation has its own topic – typically a topic that is either particularly relevant at that time, or one in which the guest being interviewed has [...]

An informal monthly catch-up for Customer Success Professionals of all levels to meet and discuss challenges over a coffee. This cafe is designed for Customer Success Professionals of all levels to meet, discuss challenges and share best practices in the industry in a friendly atmosphere. These cafe’s provide a great opportunity to build your connections [...]

Join us September 29, 2022 11:00 AM PT / 2:00 PM ET Managing a field service workforce is difficult, and the stakes are high. With field techs on site in the home or office of your customers, they have a huge impact on account satisfaction and brand perception. With the average cost of an on-site [...]

In today’s economy, customer retention is more important than ever. So Harvard Business Review Analytic Services recently asked business leaders how they’re meeting the moment—and 88% said ongoing customer engagement is critical to their bottom line. But what does that mean for marketing teams? Join us as we dive into the just-released Harvard Business Review [...]

The Customer Conference Dublin 2022 image The Customer Conference - the leading CS conference, is coming with its Dublin edition in October! This Autumn, we are bringing leaders and individual contributors from all corners of customers success to uncover our Pathways to Growth! Join us to discuss everything about CS and growth - be it [...]

Join us on October 4, 2022 11:00 AM PT / 2:00 PM ET Join Adrian Speyer, Head of Community at Higher Logic for a discussion on how community drives outcome across the customer journey. Adrian will share an action plan on each customer touchpoint and the outcome you can impact, with examples of real-life communities. [...]

For passionate professionals to share knowledge on customer retention & growth, career progression & move customer success up the agenda! About this event Welcome to The Customer Success Conversation! This free monthly online meet up brings together customer success professionals to meet peers, learn from others and share your own experiences in a safe and [...]

This session is designed to provide an overview on customer journey mapping. About this event This is part two of a three part marketing series. This session is designed to provide an overview on customer loyalty, setting it up within your business to be able to create loyal customers who will help you reach your [...]