Join us September 29, 2022 11:00 AM PT / 2:00 PM ET Managing a field service workforce is difficult, and the stakes are high. With field techs on site in the home or office of your customers, they have a huge impact on account satisfaction and brand perception. With the average cost of an on-site [...]
In today’s economy, customer retention is more important than ever. So Harvard Business Review Analytic Services recently asked business leaders how they’re meeting the moment—and 88% said ongoing customer engagement is critical to their bottom line. But what does that mean for marketing teams? Join us as we dive into the just-released Harvard Business Review [...]
The Customer Conference Dublin 2022 image The Customer Conference - the leading CS conference, is coming with its Dublin edition in October! This Autumn, we are bringing leaders and individual contributors from all corners of customers success to uncover our Pathways to Growth! Join us to discuss everything about CS and growth - be it [...]
Join us on October 4, 2022 11:00 AM PT / 2:00 PM ET Join Adrian Speyer, Head of Community at Higher Logic for a discussion on how community drives outcome across the customer journey. Adrian will share an action plan on each customer touchpoint and the outcome you can impact, with examples of real-life communities. [...]
For passionate professionals to share knowledge on customer retention & growth, career progression & move customer success up the agenda! About this event Welcome to The Customer Success Conversation! This free monthly online meet up brings together customer success professionals to meet peers, learn from others and share your own experiences in a safe and [...]
This session is designed to provide an overview on customer journey mapping. About this event This is part two of a three part marketing series. This session is designed to provide an overview on customer loyalty, setting it up within your business to be able to create loyal customers who will help you reach your [...]
Build A Durable Business & Scale Your Team Gainsight gives you the tools you need to become more effective than ever before in driving wildly successful customer outcomes and helping users discover and fall in love with your product. Join us as we showcase the latest and greatest product enhancements that will help you build a durable business. [...]
Join us October 6, 2022 11:00 AM PT / 2:00 PM ET According to research from customer experience (CX) experts Watermark, CX-leading companies gained an average of 6.1% in returns during the Great Recession from 2007 to 2009. But during times of economic uncertainty, there’s an impulse to cut costs (at all costs) and reduce [...]
Improve efficiencies, accuracy, and customer interactions with the power of visual assistance. Arm your CX teams with AR-powered visual assistance tools to increase ROI, customer & employee satisfaction, and other key KPIs. Meet your customers any time, anywhere and on any device. See what your customer sees and solve with empathy and efficiency. Connect project [...]
Align. Advance. Accelerate. Smarter Decisions, Better Outcomes. B2B marketing, sales, and product leaders are empowered by their relationship with Forrester to get ahead of the game: to see around corners and not just anticipate changing circumstances but turn them to their maximum advantage. It all comes down to smart decision-making — having the insight to [...]