Join us October 6, 2022 11:00 AM PT / 2:00 PM ET According to research from customer experience (CX) experts Watermark, CX-leading companies gained an average of 6.1% in returns during the Great Recession from 2007 to 2009. But during times of economic uncertainty, there’s an impulse to cut costs (at all costs) and reduce [...]
Improve efficiencies, accuracy, and customer interactions with the power of visual assistance. Arm your CX teams with AR-powered visual assistance tools to increase ROI, customer & employee satisfaction, and other key KPIs. Meet your customers any time, anywhere and on any device. See what your customer sees and solve with empathy and efficiency. Connect project [...]
Align. Advance. Accelerate. Smarter Decisions, Better Outcomes. B2B marketing, sales, and product leaders are empowered by their relationship with Forrester to get ahead of the game: to see around corners and not just anticipate changing circumstances but turn them to their maximum advantage. It all comes down to smart decision-making — having the insight to [...]
Recent years have seen businesses moving from legacy suites and DXPs to stacks comprised of developer-first, best-of-need composable technologies. But there are two huge barriers to widespread adoption: 1. Marketers can’t easily work with headless APIs to create digital experiences 2. Websites can’t run on CMS alone, so developers are forced to spend hundreds of [...]
The best Customer Success conference, hands down. BIG RYG DC is where Customer Success leaders discuss your most pressing challenges and trends. The event is being held in D.C. metro’s tallest building, which offers million-dollar views of the nation’s capital skyline. Join hundreds of your peers to share best practices, ask questions and get the [...]
Customer Success Management potentially provides a great ROI for many companies, but the costs of service can easily get out of hand if left to its own devices. What can CS Leaders do to help create a lean and efficient CS service that also offers a high-quality experience for all customers? Direct link to the Live Room [...]
🗓 Date: October 13-14, 2022 📍Venue: Virtual What is Customer Success Festival ? 🤔 The Customer Success Collective will assemble customer success experts from the world’s largest companies and most exciting startups. Our festival invites you to connect, network, and learn from who's who in the CS industry about the latest CS trends. With curated discussion panels and [...]
Are you a CSM who is building and scaling customer success at B2B SaaS companies? Whether you are experienced or new to the role, we can all learn from each other. Our sessions focus on two main goals to help ensure value: Did you meet someone new? Did you take away an actionable idea to [...]
Tuesday, Oct. 18, 2022 at 9 a.m. PST | 12 p.m. EST | 5 p.m. WEST The value that artificial intelligence can bring to contact centers in 2022 and beyond is already well-understood—so much so that 85% of CX professionals believe it’s important to leverage AI and automation now. Despite recognizing this potential for AI, [...]
🗓 Date: October 19, 2022 📍 Location: Boston What is the Customer Success Festival? 🤔 The Customer Success Festival is making its way to Boston. 🇺🇸 We’re putting the brightest minds in the world of customer success into one room to share their success stories, best practices, and greatest challenges. Harness the power of in-person events, form genuine connections, [...]