🗓 Date: October 13-14, 2022 📍Venue: Virtual What is Customer Success Festival ? 🤔 The Customer Success Collective will assemble customer success experts from the world’s largest companies and most exciting startups. Our festival invites you to connect, network, and learn from who's who in the CS industry about the latest CS trends. With curated discussion panels and [...]

Are you a CSM who is building and scaling customer success at B2B SaaS companies? Whether you are experienced or new to the role, we can all learn from each other. Our sessions focus on two main goals to help ensure value: Did you meet someone new? Did you take away an actionable idea to [...]

Tuesday, Oct. 18, 2022 at 9 a.m. PST | 12 p.m. EST | 5 p.m. WEST The value that artificial intelligence can bring to contact centers in 2022 and beyond is already well-understood—so much so that 85% of CX professionals believe it’s important to leverage AI and automation now. Despite recognizing this potential for AI, [...]

🗓 Date: October 19, 2022 📍 Location: Boston What is the Customer Success Festival? 🤔 The Customer Success Festival is making its way to Boston. 🇺🇸 We’re putting the brightest minds in the world of customer success into one room to share their success stories, best practices, and greatest challenges. Harness the power of in-person events, form genuine connections, [...]

Being customer obsessed should always be the first, second, and third priority for any B2B SaaS startup when packing for serious growth. As the word recession is starting to trend these days, we give you the top 5 customer success strategies to help accelerate long-term growth and resilience. Why you should attend The greatest SaaS [...]

Whether your Customer Success organization has 100, 1,000, or 10,000 employees, it never feels like enough. With thousands of commercial customers around the world using hundreds of different solutions, Microsoft needed help scaling to connect the right customer with the right resources at the right time. Rather than add headcount, the company turned to a [...]

Agenda How do you build your Sales and Customer Success organization to enable NRR growth? What does your ideal Customer Profile look like and how do you determine the right KPI:s? 1. Understanding the leading indicators of Net Revenue Retention. 2. Common challenges between sales and CS, including revenue leaks and how to solve real churn issues. 3. Segmenting for [...]

Regardless of your company’s size, target market, or demographics. I'm sure the most serious issue you've faced or will face is CUSTOMER CHURN. And It depends on 2 main factors: 1. The way each user uses your product/service. 2. How engaged your users are with your product/service. While it is impossible to track each user's [...]

Many SaaS companies are talking about making a shift to customer-led growth. But what does customer-led growth really mean, and more importantly, what is marketing’s role in creating and supporting a customer-led growth strategy? ABOUT Tiffany Keel Head of Customer Advocacy @ ClickUp Tiffany Keel is the Head of Customer Advocacy at ClickUp. She's an [...]