“Churn is bad, and what we’ve been doing is not working.” This is the most common challenge revenue and customer success leaders face in 2025. The solution: businesses are shifting from an acquisition-first to a customer-first motion to retain and grow revenue from the install base. This is customer-led growth. But, for it to be [...]
How Customer Success Management can positively impact revenue
Newsflash: Customer success leaders everywhere are freaking exhausted. Not surprised? Well, what might surprise you is WHY that's happening. It often comes down to mindset and confidence, which can lead to inefficiencies like spending time on urgent tasks that don't move the needle on long-term goals. This webinar will help you understand why the real [...]
Customer Success automations & AI For Startups and Scaleups Scaling Customer Success? Automate Smart—Without Losing Customers. AI can help you scale, but the wrong automation can drive churn. Join our webinar to learn a step-by-step framework for automating the right way—boosting efficiency while keeping customer relationships strong
B2B Marketing, Sales, Customer, & Product Leaders March 31 – April 3, 2025 | Phoenix & Digital Master Buying Mayhem Everything you thought you knew about your customers, markets, and business is changing — dramatically. Buyers are wielding more control with self-service habits, generational shifts are reshaping decision-making, and AI is changing how purchases are influenced. Add [...]
Elevate your CS strategy and get in a room with industry leaders as they reveal case studies, best practices, and common challenges across the customer journey. Gain key insights into CX, customer operations, and the latest innovations that will help you accelerate your career.
About this talk Join us for a presentation from internationally renowned content strategy expert Rahel Anne Bailie on improving content operations. Learn why organizations globally are working to streamline content production workflows, reduce bottlenecks, and focus their efforts on high-value tasks. This session tackles the often-overlooked challenge of content production efficiency. Many organizations focus on [...]
Data from TSIA’s 2024 Customer Success in Managed Services research journey reveals that many managed services providers (MSPs) are still in the early stages of establishing mature, customer success programs. This highlights a significant gap in leveraging customer success to its full potential within the MSP landscape.
Each month, DeepTarget hosts a Customer Success Webinar filled with industry news, helpful tips, innovations, and case studies to make your job easier. We highlight our best performing customers by announcing our Award Winners for the Campaign of the Month and the SuperSTAR of the month. Each Webinar is unique and designed with you in [...]
Customer Success (CS) has transformed from a 1996 concept to a revenue-driving imperative, especially for SaaS and service-based businesses. In today's volatile market, proactive customer engagement, adoption, and retention are no longer optional—they're essential for reducing churn and maximizing Net Revenue Retention (NRR).