Presented by Alex Clemente, Managing Director, Harvard Business Review Analytics Services | Declan Ivory, Intercom | Ali Biggs, Intercom About this talk How important is unified customer engagement across sales, marketing, and support? Very, according to the team at Harvard Business Analytic Services, who surveyed enterprise executives and department leaders to learn the challenges faced [...]
72% of B2B buyers say they prefer a rep-free purchase experience, indicating they are embracing online research and digital commerce buying, according to Gartner research. However, B2B buyers struggle to make high-quality purchases due to factors such as environmental uncertainty, organizational change, fractured group buying dynamics, and exposure to conflicting information. B2B marketing leaders should [...]
Overview Remote work is a lasting change emerging from the response to covid-19, having sustained businesses around the world when restrictions on activity forced abrupt changes in their business models. Now, as businesses explore the future of remote and hybrid work, the tug of war between culture and work-life balance begins. For workers, hybrid work [...]
Delivering an outstanding customer experience has become table stakes for fintech companies to be successful. In this webinar, we will dig into how fintech companies should think about scaling customer support operations. We will be joined by Norah Ikoh, Head of CX Operations at Kuda Bank and Olaseike Ibojo, Customer Success Manager, Disputes at Paystack, [...]
It can be hard to close deals quickly, especially if you're not sure how to communicate the value of your product. Most salespeople try to sell on features instead of benefits, which can lead to a lot of wasted time and effort. Plus, it's tough to know what really matters to buyers. In our webinar [...]
Date/Time: Friday, September 23 at 12:00pm ET What is Servant Leadership (really)? Is it for me can it help me become a more effective leader? We will discuss some truths about this popular leadership philosophy along with some myths that are out there. We’ll discuss some methods for implementation, hurdles and pitfalls to watch out [...]
The workshop has a short presentation about the CS function. The rest will be Q&A to provide actionable steps to help transition into CS. About this event We are Melo Associates, a Recruitment Firm based in Chicago that focuses on Customer Success Recruiting. We get many questions from awesome professionals that want to move into the [...]
CS has a seat at the table. Now it's time to take the lead. New challenges CS leaders face: - New limits on headcount and budget - Pressure to increase net revenue retention - Siloed and inaccurate customer data - Limited CS operations resources - Lack of visibility into which strategies are working and which [...]
Inflection points and wild cards continually threaten to shake up industries. However, future-fit organizations survive disruption by actively sensing and responding to changes. Still, more than 60% of organizations do not have a formal process for this type of trendspotting, according to a Gartner survey. Executives who are not adequately trendspotting already likely will miss [...]
Presented by Alan Mc Glinchey, Intercom | Abby Olorunnife, Linktree | Dmitry Olenov, Lokalise | Miguel Caetano, Lokalise About this talk In this webinar, we will dig into customer support localization or, as they say in the UK/Ireland/Australia, localization! We will be joined by an excellent panel of guests: Abby Olorunnife, Customer Communications Specialist at [...]