Customer Success (CS) has transformed from a 1996 concept to a revenue-driving imperative, especially for SaaS and service-based businesses. In today's volatile market, proactive customer engagement, adoption, and retention are no longer optional—they're essential for reducing churn and maximizing Net Revenue Retention (NRR).
Join us for a live webinar hosted by Minna Vaisanen (Customer Success Strategist), featuring David Collard (Customer Success Leader), as they explore how data and analytics can drive more confident, informed decision-making in Customer Success.
Are you struggling to demonstrate the business value of customer satisfaction? Without clear metrics, it’s difficult to justify investments in improving the customer experience. In this webcast, Jeff Rumburg will explore the ROI of customer satisfaction and how to measure its impact on your business. He’ll share strategies to improve satisfaction scores and translate them [...]
Join us for a live conversation on "How to Build Effective AI for Customer Success". Minna Vaisanen (CS Strategist) hosts Natalia Piaggio (CS Director) to explore how AI can be designed to truly support Customer Success teams in practical, meaningful ways.
The webinar targets all customer success teams that want to learn how to effectively boost their conversion rates to win over more paid customers. This topic is helpful for customer success because it directly impacts revenue growth by ensuring that more trial users become long-term customers.
Join us for Pulse Unplugged — a half-day virtual encore of the biggest ideas from Pulse 2025. Explore how AI and digital scale are transforming customer success, and hear the boldest takeaways from industry leaders. Whether you’re building on the momentum from Pulse or diving in for the first time, this is your front-row seat to the [...]
AI is transforming Customer Success, but for many CS and revenue leaders concerns around data privacy, technical complexity, and unclear ROI continue to stall progress. Join this live session as we unpack how to navigate these roadblocks, from building a business case that satisfies security teams to getting stakeholder buy-in and budget approval. We’ll also [...]
Burnout, boundaries & balance – Navigating the human side of Customer Success💬 We’re bringing the CS community back together for an evening that goes beyond metrics and playbooks this time, it’s all about the humans behind the success.Join us for a relaxed, real-talk session on the emotional weight of working in CS and how we [...]
Sales plans aren’t failing because teams are lazy—they’re failing because the playbooks are outdated. In this candid conversation, Mark Ward, Managing Consultant at Revenue Arc, and Glenn Haertel, Global Head of Sales at memoryBlue, unpack what it really takes to build high-performing sales teams in today’s complex, fast-moving environment. They’ll explore: -Qualification as a dynamic, [...]
Data can be noisy, and customers won’t always raise their hand to let you know there’s a risk. In this session, we’ll spotlight Team Agents—AI teammates that surface hidden risk and customer signals for your human team to act on. You’ll see: How agents aggregate signals across email, calls, usage, support tickets, and Slack What [...]