AI Agents are transforming how Customer Success teams work — from surfacing risk signals to drafting personalized outreach and automating routine tasks. Join this interactive, small-group workshop (limited to 15 participants) to explore how you can design and launch your own Customer Success AI Agent. Together, we’ll: 💡 Break down what an AI Agent is [...]
Every CS leader wants to scale, but how do you do it without losing the quality, trust, and outcomes your customers expect? In this session with Gainsight’s SVP of Strategy and Market Development, and MoEngage’s Sr. Manager of CS Enablement, learn how top teams are using intelligent agents and AI to reduce cost to serve, streamline operations, [...]
🌆 Vancouver Customer Success Community: “AI Across the Customer Journey” Join Vancouver’s growing Customer Success community for an evening of learning, inspiration, and networking — featuring three rapid, high-impact talks on how CS leaders are applying AI across the customer journey. This session moves beyond theory and into real-world applications, covering how AI can accelerate [...]
Elevate your CS strategy and get in a room with industry leaders as they reveal case studies, best practices, and common challenges to help you get up-to-date with the latest innovations and build the skills you need to accelerate your career.
Pass the Baton, not the Buck: Driving Sales to Post-Sales Alignment In this 3-part Totango webinar series, we will be exploring the world of Sales to post-Sales alignment, compiling tactical lessons, downloadable templates, and tangible best practices learned across hundreds of Totango customers. Alignment without accountability fades fast. Learn how to operationalize alignment through shared [...]
We all know how critical Customer Success is to so many organizations, and AI is quickly changing the landscape as leaders like you deliver value to customers and the company. In our research, we see Gartner's prediction that agentic AI will autonomously resolve 80% of common issues by 2029, and TSIA's revelation that 60% of [...]
The Cisco Customer Success Manager (DTCSM) v2.2 course gives you the confidence and competence to fulfill the Customer Success Manager (CSM) role successfully, helping your customers realize value from their solutions and achieve their business outcomes. The course offers experiential learning through practical exercises using situations based on real-life use cases and case studies. In [...]
Join us offline for an interactive and practical deep-dive into deploying AI Agents across your HubSpot portal - from first touch to customer retention. Whether you're a RevOps professional, GTM leader, or HubSpot admin, you'll see live AI agent demos, real implementation patterns, and get hands-on guidance from a certified Revenue Architect and Platinum Hubspot [...]
A behind-the-scenes look at how Malwarebytes turned customer feedback into their biggest growth lever. Join Alchemer and Malwarebytes as we unpack the exact steps that helped the leading cybersecurity platform scale their VoC program, build internal alignment, and transform transparency into a powerful growth engine —driving revenue growth in a highly competitive, mature market. You’ll [...]
Four big brands. One live, unscripted discussion on how modern CX teams move from dashboards to real impact. Customer experience teams are flooded with signals—from surveys and chats to social posts and support transcripts. But most of that insight never makes it to the people who can act on it. Are we preaching to the choir? [...]