As the B2B SaaS landscape continues to shift amid ongoing global changes, staying informed with the latest benchmarking data is more vital than ever for gauging your company's performance against its peers. This year, the industry faces unique challenges and opportunities, including the acceleration of AI, heightened emphasis on efficiency, and the back and forth [...]
Join us for a practical masterclass that will transform the way you engage with your teams and customers. Our speakers are leaders who lead with vulnerability, aiming to achieve balance between professional excellence and emotional connectivity. They will demonstrate how emotional engagement can be a game-changer in your professional journey. What we’ll cover: How to [...]
Join us on April 30th at 2:00 PM for a live LinkedIn webinar that explores the intersection of sustainability and customer retention. Discover how AI and automation can help your business achieve net-zero goals while retaining and delighting your customers. Key Discussion Points: - Net zero and Sustainability strategies - AI-driven retention to target profitability [...]
This series is meant for those in Customer Success Leadership positions who are building and scaling at programs at their companies. Whether you have done this before or find yourself in a new position - we all have something to learn from each other. This series is meant for you; no experts, no panels, no fluff - just [...]
When it comes to your community strategy, we often think about our business goals - increasing self-service, building advocacy, reducing support tickets, and more - sometimes at the expense of our customers' needs. Join us to hear real-world examples of how to balance and align your community objectives with your customer's wants for ultimate community [...]
Join the Virtual Customer Success Network! Get ready for an exciting online event where customer success professionals from around the world come together to connect, learn, and grow. The Virtual Customer Success Network is the ultimate platform for sharing insights, best practices, and strategies to drive customer success. Starting on Tue Oct 03 2023, at 17:00:00 GMT+0100 [...]
Make lasting connections, learn from innovators, and discover the future of digital and AI at the world's largest Customer Success gathering.
This series is meant for those in Customer Success Leadership positions who are building and scaling at programs at their companies. Whether you have done this before or find yourself in a new position - we all have something to learn from each other. This series is meant for you; no experts, no panels, no fluff - just [...]
Are you looking for a way to increase transparency within your company? Do you want to find a way to better align your team around common goals? If yes, then participating and learning from this fun Objective & Key Result (OKR) workshop is the right decision for you! OKR's have gained much popularity given the [...]
Overview Following the incredible popularity and interest of the “Foundations Frameworks for AI” session at TSIA World INTERACT recently, we're bringing a tailored version to the TSIA community. Join TSIA’s George Humphrey, Distinguished VP & Managing Director of Research, for an interactive 60-minute webinar with live Q&A. We will share a series of brand new [...]