The world’s first awards ceremony dedicated to the customer success profession. Launching in London on June 15th 2022 Coming to the United States in late 2022 Nominations for the 2022 EMEA awards are now closed and the shortlist has been announced. Join your peers at the award ceremony! Customer Success Excellence EMEA Awards Ceremony 2022 [...]
Customer Success Management is one of those roles that sits in the middle of many existing duties. It takes aspects of each of them (and more) and re-utilizes those aspects for its own purpose – that of assisting the customer to attain its desired or required outcomes from the products and services it has purchased [...]
In June 2022, Customer Success Festival will assemble customer success champions from the world's largest companies and most exciting startups in Las Vegas to share success stories, experiences and challenges of CS enthusiasts, all rallied around one, shared goal: providing incredible customer experiences, 24/7.
Coffee Bar Conversations is a series of informal interviews conducted with both acknowledged experts and up and coming new thought leaders in the Customer Success space. Each conversation has its own topic – typically a topic that is either particularly relevant at that time, or one in which the guest being interviewed has a special [...]
About this talk "If you can measure it you can manage it.” These are words of wisdom often repeated in the business world. Yet, frequently there is confusion about what is important to measure and even what the common definition of measurement should be. In this interactive webinar, Jack Johnson, VP of Research for the [...]
Presented by Antoinette Taaffe, Senior Field Marketing Manager at Intercom | Thomas Maremaa, Co-Founder & CEO, Encuadrado About this talk Onboarding is about so much more than introductions. It’s about keeping up the conversation across the customer lifecycle. That way, your users become true fans of your product who advocate for your success. In this [...]
Presented by Antoinette Taaffe, Senior Field Marketing Manager at Intercom | Thomas Maremaa, Co-Founder & CEO, Encuadrado About this talk Onboarding is about so much more than introductions. It’s about keeping up the conversation across the customer lifecycle. That way, your users become true fans of your product who advocate for your success. In this [...]
Presented by Antoinette Taaffe, Senior Field Marketing Manager at Intercom | Thomas Maremaa, Co-Founder & CEO, Encuadrado About this talk Onboarding is about so much more than introductions. It’s about keeping up the conversation across the customer lifecycle. That way, your users become true fans of your product who advocate for your success. In this [...]
Do you know if your customers are utilizing key facets of your product suite? Do you know which features are stickiest? Do your CSMs take action against Product-led insights? Join us for a discussion around: How product data can surface actionable insights for CSMs to lead with Identifying key usage habits that make a customer [...]
Join our panel discussion with three CS experts to understand how to boost customer success with efficient client education Our 3 panelists will discuss how to boost customer success with efficient client education Sally Donaldson – Customer Success Lead at StreamNative Mathilde Fouquet – Lead Client Success Manager at Bazaarvoice Ky Ismet – VP of Customer Success at [...]