Discover readiness tactics—frameworks, training, and metrics—to accelerate identity outcomes from day one.

Forget the future. AI Agents are here, and they’re already rewriting the playbook for Customer Success. The best teams aren’t experimenting; they’re executing, using agents to scale impact, surface expansion signals, and prove automation can drive growth and connection. Join us at Agents Unplugged for a behind-the-scenes look at how real teams are building, testing, and scaling [...]

AI has moved beyond experimentation — it’s now transforming how Customer Success organizations deliver measurable business outcomes. Yet many teams remain stuck in the pilot trap, struggling to move from proof of concept to performance at scale. ​Join Matt Eldridge and Greg Fiore, Partners at Bain & Company, in conversation with Omid Razavi, Founder of [...]

▶️ When? Jan 28, Wed, 17.30 - 19.30 ​▶️ Where? Kaisaniemenkatu 4, 00100 Helsinki, 3rd floor, Refined office ​▶️ Topic: Successful Communication as a tool of a CSM ​▶️ Speakers: Steve Morrell and Valeria Markova ​▶️ Format: 30 min presentation, 60 min discussions in small groups

RSVP today to join me on Wednesday, February 4, 2026 at 11 AM CT, for something you did not expect me to say about Customer Success! Today's Topic: NPS - Emotional Noise: Not a Churn Predictor A provocative, myth-busting session on why many Customer Success organizations think they're practicing CS—yet still fail to deliver meaningful, [...]