We’ll be the first to admit that measuring customer education can be tricky—but it’s something you have to get right in 2024. We’ll look at a surprisingly simple way to measure the impact of training, talking points you can use to keep your leadership team on board, and how you can position your program for [...]
Join the Virtual Customer Success Network! Get ready for an exciting online event where customer success professionals from around the world come together to connect, learn, and grow. The Virtual Customer Success Network is the ultimate platform for sharing insights, best practices, and strategies to drive customer success. Starting on Tue Oct 03 2023, at 17:00:00 GMT+0100 [...]
Join us on Thursday at 1pm ET, April 4, 2024 This series is meant for those in Customer Success Leadership positions who are building and scaling at programs at their companies. Whether you have done this before or find yourself in a new position - we all have something to learn from each other. This series is meant [...]
In our next Supercharge 2024 webinar, we’ll be taking a first look at the findings from our Thought Leadership Benchmark Report and exploring the implications for your organization. 98% of leaders say thought leadership contributes to revenue growth. So, this is an opportunity to gain insights into what marketing leaders are doing differently and how [...]
Communities are always evolving - but what if you need to merge, reinvent or relaunch your community? Hear how Gainsight successfully merged our two distinct communities (inSpired and GameChangers) into one, four product destination for Gainsight customers. You'll learn: What to consider when relaunching or merging a community Learnings and successes from Gainsight's own efforts [...]
This series is meant for those in Customer Success Leadership positions who are building and scaling at programs at their companies. Whether you have done this before or find yourself in a new position - we all have something to learn from each other. This series is meant for you; no experts, no panels, no fluff - just [...]
As the B2B SaaS landscape continues to shift amid ongoing global changes, staying informed with the latest benchmarking data is more vital than ever for gauging your company's performance against its peers. This year, the industry faces unique challenges and opportunities, including the acceleration of AI, heightened emphasis on efficiency, and the back and forth [...]
Join us for a practical masterclass that will transform the way you engage with your teams and customers. Our speakers are leaders who lead with vulnerability, aiming to achieve balance between professional excellence and emotional connectivity. They will demonstrate how emotional engagement can be a game-changer in your professional journey. What we’ll cover: How to [...]
Join us on April 30th at 2:00 PM for a live LinkedIn webinar that explores the intersection of sustainability and customer retention. Discover how AI and automation can help your business achieve net-zero goals while retaining and delighting your customers. Key Discussion Points: - Net zero and Sustainability strategies - AI-driven retention to target profitability [...]
This series is meant for those in Customer Success Leadership positions who are building and scaling at programs at their companies. Whether you have done this before or find yourself in a new position - we all have something to learn from each other. This series is meant for you; no experts, no panels, no fluff - just [...]