When it comes to your community strategy, we often think about our business goals - increasing self-service, building advocacy, reducing support tickets, and more - sometimes at the expense of our customers' needs. Join us to hear real-world examples of how to balance and align your community objectives with your customer's wants for ultimate community [...]
Join the Virtual Customer Success Network! Get ready for an exciting online event where customer success professionals from around the world come together to connect, learn, and grow. The Virtual Customer Success Network is the ultimate platform for sharing insights, best practices, and strategies to drive customer success. Starting on Tue Oct 03 2023, at 17:00:00 GMT+0100 [...]
Make lasting connections, learn from innovators, and discover the future of digital and AI at the world's largest Customer Success gathering.
This series is meant for those in Customer Success Leadership positions who are building and scaling at programs at their companies. Whether you have done this before or find yourself in a new position - we all have something to learn from each other. This series is meant for you; no experts, no panels, no fluff - just [...]
Are you looking for a way to increase transparency within your company? Do you want to find a way to better align your team around common goals? If yes, then participating and learning from this fun Objective & Key Result (OKR) workshop is the right decision for you! OKR's have gained much popularity given the [...]
Overview Following the incredible popularity and interest of the “Foundations Frameworks for AI” session at TSIA World INTERACT recently, we're bringing a tailored version to the TSIA community. Join TSIA’s George Humphrey, Distinguished VP & Managing Director of Research, for an interactive 60-minute webinar with live Q&A. We will share a series of brand new [...]
The more, the merrier, right? But does that saying still apply when you’re trying to evolve your community and align multiple cross-functional teams to a single community strategy? Join us for a fireside chat with industry experts to explore the challenges and strategies behind creating a unified community space that serves diverse customer and company [...]
This series is meant for those in Customer Success Leadership positions who are building and scaling at programs at their companies. Whether you have done this before or find yourself in a new position - we all have something to learn from each other. This series is meant for you; no experts, no panels, no fluff - just [...]
What You’ll Learn Customer Contact Week’s flagship annual conference has been connecting CX leaders for more than 25 years and offers interactive workshops, think tank discussions, case study sessions, networking opportunities, and speaker meet and greets. At Customer Contact Week Las Vegas, you have more at your fingertips than anywhere else in the world. This [...]
MEET THE ISRAELI CUSTOMER SUCCESS COMMUNITYAND BUILD TOGETHER THE FUTURE OF CS! The Customer Conference Israel, is the largest annual conference in Israel dedicated to the international and Israeli Customer Success scene. The conference provides an in-depth look at international and local trends, insights about the industry, and updates on progress. Our primary goal is [...]