The Shift-Left strategy is set to continue its upward trajectory as one of the key trends for Customer Support in 2024. This proactive approach involves the early identification and resolution of potential issues, enhancing customer satisfaction while simultaneously reducing the reliance on time-consuming and costly assisted service interactions. Empowering customers with self-service tools serves as [...]
Join us as we celebrate 15 years of Oracle Engineered Systems, showcasing customer success stories and the diverse range of use cases that have shaped this remarkable journey of technology innovation. At this event, we'll delve into how data can help transform and improve our customers organizations: Gain insights into data-driven strategic decision-making, leveraging Oracle [...]
Join us as we celebrate 15 years of Oracle Engineered Systems, showcasing customer success stories and the diverse range of use cases that have shaped this remarkable journey of technology innovation. At this event, we'll delve into how data can help transform and improve our customers organizations: Gain insights into data-driven strategic decision-making, leveraging Oracle [...]
Digital Customer Education is a must-have strategy if you want to stay ahead of your competition in 2024. Join us as we redefine customer education for the digital age in our New Year, New Strategies Bootcamp series designed to help you build a comprehensive and impactful digital education program. From appointing a Customer Education leader [...]
Seamlessly Involve Channel and Ecosystem Partners In Your Revenue Retention and Expansion Strategies Partnerships can transform your business, increasing revenue and expanding your reach. However, through-partner marketing and sales strategies historically only focus on the buying side of the customer lifecycle. SaaS-modeled businesses are recognizing that partners remain involved as a trusted resource for customers [...]
Each month, DeepTarget hosts a Customer Success Webinar filled with industry news, helpful tips, innovations, and case studies to make your job easier. We highlight our best performing customers by announcing our Award Winners for the Campaign of the Month and the SuperSTAR of the month. Each Webinar is unique and designed with you in [...]
Join us on Thursday at 1pm ET, February 22, 2024 This series is meant for those in Customer Success Leadership positions who are building and scaling at programs at their companies. Whether you have done this before or find yourself in a new position - we all have something to learn from each other. This series is meant [...]
We often hear that Customer Success and Support should be playing on the same team. With an even greater need for digital CS fueled by ongoing changes and the consolidation of CX teams, this adage is needed now more than ever. Support has always had the data to help CS not just with prediction of [...]
Who’s responsible for customer success these days? In this special webinar, hear from Gainsight CEO Nick Mehta and Balderton Capital’s Executive In Residence Dave Kellogg. Their conversation will highlight the impact of asking the right questions of your Customer Success Team, pragmatic approaches to scale, challenging assumptions, and reimagining Customer Success to align with some of the top [...]
Join us for an insightful talk that will unravel the secrets of transforming ordinary sales pitches into powerful KPIs that drive tangible business impact. Annie Dean will guide you through the process, providing examples and actionable advice. Here’s what you can expect to discover: 💡 Identifying and defining key business objectives 🤝 Translating value propositions [...]