Struggling to find the balance between retaining existing customers and driving growth through lead generation? In this session, you'll gain firsthand insights into how Customer Success can evolve into a formidable lead generation engine without compromising the trust and rapport established with customers. Learn from real-life experiences and discover actionable strategies to propel your organisation [...]

We're thrilled to announce an exclusive webinar featuring Head of Customer Success at Simplifier, Andy Butz. With a remarkable track record at industry giants like Microsoft, Salesforce and LinkedIn, Andy has been at the forefront of redefining customer success strategies for some of the most successful SaaS companies worldwide. What we will cover during the [...]

Here's what you'll learn Join us live on March 5, 2024 as our panel dives into the challenges of measuring the impact of AI in Customer Service, one of the most important and interesting insights from this years Customer Service Trends report. If you can't attend live, register anyway and we'll send you the recording. [...]

Join the Virtual Customer Success Network! Get ready for an exciting online event where customer success professionals from around the world come together to connect, learn, and grow. The Virtual Customer Success Network is the ultimate platform for sharing insights, best practices, and strategies to drive customer success. Starting on Tue Oct 03 2023, at 17:00:00 GMT+0100 [...]

AI is already creating shifts in the employee base of technology companies. How long before AI capabilities replace 25% of the workforce in tech? AI will reduce the amount of labor required to develop, sell, and service technology solutions. Right now, there are three challenges facing technology leaders as they work to operationalize AI capabilities: [...]

Re-charge and reimagine customer communities with Gainsight! Join us for a series of fireside chats with industry experts, customers and Gainsight SMEs on how to manage and build communities that reignite customer engagement and deliver on customer needs.

Too often, Sales and Customer Success teams find themselves operating in silos with limited cooperation. However, both parties have responsibility for growing the customer. without clearly defined and coordinated goals, roles, and compensation plans, the go to market motion will be inefficient. At worst, it can be completely broken, with Sales and Customer Success practitioners [...]

Join us for a series of practical masterclasses hosted by Gainsight and Women in Customer Success! Register Today

Online communities are a powerhouse of customer engagement - driving on-demand self-service and value for your customers at scale. Join this half-day virtual event featuring industry leaders, community best practices, and peer to peer breakout discussions to discover how you can build or reimagine a community to drive new value in 2024. You'll learn more [...]

Customer success can be a minefield of difficult conversations and interpersonal situations. Navigating tense renewal negotiations, conflict with other departments, and calming angry customers are just a few of the challenges you face daily. It can be tricky to deal with, especially if the thought of conflict makes you sweat, but getting these wrong can lead [...]