For Gainsight’s Chief Revenue Officer, Marilee Bear, the first 90 days leading Customer Success were eye-opening. Complex incentives, fuzzy retention metrics, and buried expansion signals made it challenging to forecast growth with confidence. In this exclusive session, Marilee shares how she redefined the role of CS from a support function to a revenue lever, and [...]
Take control of your career with our six-week leadership program that’ll turn you into a bonafide customer success leader. Next cohort start date: October 7th Fortify your résumé for future promotions with a leadership certification. Uncover exclusive expert insights that you won’t find on your LinkedIn feed. Learn how to maximize the potential of customer [...]
About this talk In today's rapidly evolving digital landscape, managing secrets such as API keys, credentials, and other sensitive information is crucial for maintaining security and operational efficiency. The "Secrets Management 101" webinar will provide a comprehensive overview of the challenges associated with secrets management and present effective solutions to address these issues. We will [...]
In our lunch & learn webinar series, Caroline Depierre (pollup.ai) and Christiane Kaiser (kaiser-cx.com) share how Customer Success teams can adopt AI in a practical, hands-on way. From identifying where to start, to automating communication touchpoints, to building AI agents and automations that actually work. Session #5 on the 10th October is all about Building [...]
The most comprehensive customer success certification around, Customer Success Core: Certified is here to to set you and your customers up for a lifetime of success. Join live with our customer success expert who will take you through the accredited curriculum to arm you with the theory and frameworks (along with some seriously interesting real-life [...]
See how leading organizations are cutting costs, scaling fast, and building loyalty — and celebrate three Customer Success Award winners showing what’s possible.
Join the ScalePad Product Team for a live session focused on solving the Customer Success challenges MSPs face daily. We’ll dive into Lifecycle Manager and Quoter, demo best practices for strategic client engagement, and show how MSPs are using our tools to drive business alignment, faster project approvals, and real growth. ✅ Tips and best [...]
Did you miss the CS100 Summit last month? Don’t worry, we’ve got you covered. From October 21st through December 9th, we’re bringing the best of the Summit straight to you in an 8-part virtual webinar series. Each week, you’ll hear from our top-rated speakers as they deliver the same sessions that attendees couldn’t stop talking [...]
This webinar will explore how leading retailers are reimagining brick-and-mortar experiences through a human-centric design approach that puts shoppers and associates first. Walk away with actionable perspectives of former and current top retailers for elevating the in-store experience through thoughtful design and a truly human-first approach. Featuring: - Global Retail Leaders and Pioneers Martin Urrutia [...]
Join us for an exclusive webinar to explore the most significant findings from the 6th annual Customer Revenue Leadership Study, the industry's most comprehensive benchmark of customer revenue teams. Based on data from nearly 800 customer growth leaders worldwide, you will learn what roles, strategies, and technologies are most linked to stronger revenue performance and [...]