Instead of getting bogged down by manual tasks, having intelligent features that automate tasks and visualization tools that enable teams to collaborate effortlessly is key. If your company is looking to drive growth while moving away from monolithic tech, where do you start? Shifting from a headless CMS to a composable content platform serves major business [...]
Equipping the Content Development Function for Success As companies move toward XaaS business models, Education Services content development functions are impacted in two fundamental ways. Firstly, because XaaS products are sold via subscription, product adoption is paramount. And since content consumption helps drive product adoption, content development organizations must be capable of producing fresh, new content [...]
Join us for a series of practical masterclasses hosted by Gainsight and Women in Customer Success!
Digital Customer Education is a must-have strategy if you want to stay ahead of your competition in 2024. Join us as we redefine customer education for the digital age in our New Year, New Strategies Bootcamp series designed to help you build a comprehensive and impactful digital education program. From appointing a Customer Education leader [...]
Wondering whether community can make a difference? Regardless of your department, a well-crafted community can have a positive impact on your org. Join us as we bring in Deborara Seys and Diane Yuen to share the innovative community programs implemented at Alation. These programs have transformed their customer community into a vibrant, cross-functional asset. What [...]
Winning companies are most consistently (and cost-efficiently) growing through customer retention and expansion. But too many businesses are still committing the 7 Deadly Sins of Customer Success. Which sins are you committing? And what should you be doing instead? Catalyst’s COO Kevin Chiu will share what they are, why it’s time to throw them out, [...]
In a world where employee turnover can instantly jeopardize established connections, multithreading is a critical strategy for sustaining and growing customer engagement and revenue from clients. Join us for an insightful session with Emilia D'Anzica from Growth Molecules™, as she delves into the art of multithreading in Customer Success. This webinar will explore innovative approaches [...]
MEET THE EUROPEAN CUSTOMER SUCCESS COMMUNITYAND BUILD TOGETHER THE FUTURE OF CS! The Customer Conference is the leading international Independent Customer Success Event for tech companies that bring together Customer Success practitioners, experts, leaders, evangelists, and activists as well as SaaS savvy folks to meet, make connections, and share the vision of the Customer Success [...]
Join ChurnZero, Demandbase, and your Customer Success peers for a free networking happy hour and industry-focused panel discussion! RYG Meetups (that’s the red, yellow, and green of customer health) offer firsthand advice from Customer Success leaders on navigating strategic decisions and challenges, a healthy dose of CS camaraderie, and answers to the pressing questions you [...]
Join us on Thursday at 1pm ET, January 25, 2024 This series is meant for those in Customer Success Leadership positions who are building and scaling at programs at their companies. Whether you have done this before or find yourself in a new position - we all have something to learn from each other. This series is meant [...]