Winning companies are most consistently (and cost-efficiently) growing through customer retention and expansion. But too many businesses are still committing the 7 Deadly Sins of Customer Success. Which sins are you committing? And what should you be doing instead? Catalyst’s COO Kevin Chiu will share what they are, why it’s time to throw them out, [...]
In a world where employee turnover can instantly jeopardize established connections, multithreading is a critical strategy for sustaining and growing customer engagement and revenue from clients. Join us for an insightful session with Emilia D'Anzica from Growth Molecules™, as she delves into the art of multithreading in Customer Success. This webinar will explore innovative approaches [...]
MEET THE EUROPEAN CUSTOMER SUCCESS COMMUNITYAND BUILD TOGETHER THE FUTURE OF CS! The Customer Conference is the leading international Independent Customer Success Event for tech companies that bring together Customer Success practitioners, experts, leaders, evangelists, and activists as well as SaaS savvy folks to meet, make connections, and share the vision of the Customer Success [...]
Join ChurnZero, Demandbase, and your Customer Success peers for a free networking happy hour and industry-focused panel discussion! RYG Meetups (that’s the red, yellow, and green of customer health) offer firsthand advice from Customer Success leaders on navigating strategic decisions and challenges, a healthy dose of CS camaraderie, and answers to the pressing questions you [...]
Join us on Thursday at 1pm ET, January 25, 2024 This series is meant for those in Customer Success Leadership positions who are building and scaling at programs at their companies. Whether you have done this before or find yourself in a new position - we all have something to learn from each other. This series is meant [...]
Join Everbridge Chief Product Officer, Bryan Barney, and guest speaker Principal Forrester Analyst, Brian Wrozek, for an engaging discussion on how organizations can prepare for 2024, digital & physical threats to watch out for, and proactive strategies to ensure business continuity. Further, hear insights from Brian Wrozek such as: Forrester’s methodology and findings in the [...]
With daily news alerts about the new and exciting capabilities of AI, you may be wondering how these technological advances can impact your online presence – and we’re here to help solve that mystery! Go beyond conventional keyword searches and discover the benefits of advanced features like image search and concept search, elevating the user [...]
TSIA tracks an index of fifty of the largest, publicly traded, global providers of technology services named The Technology and Services 50. TSIA also tracks an index of forty of the largest born in the cloud companies named the TSIA Cloud 40. Join Thomas Lah, TSIA’s Executive Director and Executive Vice President, for this 1-hour [...]
“Why are customers leaving our store without buying anything? How do we increase the average order size on takeout orders?” Imagine asking your customers these questions directly and getting real feedback – in seconds. With so many reviews and feedback spread out across channels, this approach isn't feasible. Until now. AI can analyze thousands of [...]
Maintaining a high level of team productivity is crucial, and disengagement can pose a significant obstacle. Employee engagement and customer experience are intertwined, and recognizing early signs of disengagement is key to preventing its negative impact. So, how can you identify these signs before they become a problem? By boosting employee engagement and well-being through [...]