Customer Success Management is one of those roles that sits in the middle of many existing duties. It takes aspects of each of them (and more) and re-utilizes those aspects for its own purpose – that of assisting the customer to attain its desired or required outcomes from the products and services it has purchased […]

Coffee Bar Conversations is a series of informal interviews conducted with both acknowledged experts and up-and-coming new thought leaders in the Customer Success space. Each conversation has its own topic – typically a topic that is either particularly relevant at that time, or one in which the guest being interviewed has a special interest or […]

Making Data-Driven Decisions for Sales and Customer Success Alignment Building alignment between sales and post-sales customer success teams is critical to organizational success and driving a positive relationship for lifelong customers. Join this webinar to learn: How to create a smooth handoff from sales to customer success Methods to drive alignment, starting at the executive […]

For a lot of businesses, the proof of concept is a standard motion in the sales and conversion process which means a poorly executed POC can impact the overall sales and revenue for the business. Join Kristi Faltorusso, Chief Customer Officer of ClientSuccess, as she host Julie Oddo, VP of Customer Success at Learn to […]

Please join host Kristi Faltorusso, VP of Customer Success at ClientSuccess, and her guest Star Hofer, VP of Customer Success at PartnerStack, as Star dives deep into her philosophies and practices around renewal automation. If a Customer Success team is doing everything they should to help the customer achieve value from the partnership, the renewal […]

As part of our #CSMAppreciationWeek celebrations, we’ve partnered with ESG to bring you a special webinar with career advice from one of the best Customer Success leaders in the biz. If you’ve decided to pursue a career in Customer Success, first, congratulations, it’s an incredibly rewarding career path! The growth opportunity and community in CS […]

A regular informal catch-up for Customer Success Managers of all levels to meet, learn & discuss challenges. About this event This cafe is designed for Customer Success Professionals of all levels to meet, discuss challenges and hear from industry-leading experts. This month we’re joined by Jason Noble, VP Global Customer Success at Vinli Inc, and […]

What happens when you play a childhood game of telephone? The message distorts dramatically from person to person. Learn how to create a seamless experience from Sales to CS by programmatically capturing necessary information early in the customer journey. Join Bill Thrash, SVP of Customer Success at Critical Start, to find out how to: Utilize […]

Join us for a happy hour and meeting of Customer Success leaders in the Atlanta area hosted by ChurnZero & Intellum About this event Join us for an in-person happy hour and meeting of Customer Success leaders in the Atlanta area hosted by ChurnZero & Intellum. At RYG Leadership Hours, we bring together local leaders […]

Customer Success Management is one of those roles that sits in the middle of many existing duties. It takes aspects of each of them (and more) and re-utilizes those aspects for its own purpose – that of assisting the customer to attain its desired or required outcomes from the products and services it has purchased […]

Coffee Bar Conversations is a series of informal interviews conducted with both acknowledged experts and up and coming new thought leaders in the Customer Success space. Each conversation has its own topic – typically a topic that is either particularly relevant at that time, or one in which the guest being interviewed has a special […]

Coffee Bar Conversations with Rick Adams and Dana Soza – What’s In Your Adoption Strategy? Coffee Bar Conversations is a series of informal interviews conducted with both acknowledged experts and up and coming new thought leaders in the Customer Success space. Each conversation has its own topic – typically a topic that is either particularly […]