We spend a lot of time gathering and chasing data. We have the feeling that the more we know the better when it comes to customer decisions. And this is correct but more often than not we do not take the time to understand “the reason why” behind the data. We do not correlate the […]

Totango is launching a Customer Success Creator Community and we want you involved! About this event The Totango CS Creator Community is a diverse group of professionals committed to learning, sharing, and developing customer success best practices that will shape the future of the CS industry. Join us for a short call to learn about […]

Building and managing a customer support function for a growing E-commerce brand is not for everyone. From staffing and hiring decisions, taking calls on which channels to focus on, and deciding whether to outsource it or build an in-house team, the variables in the equation are just a lot. Oh, let’s not even get into […]

Want to know the secrets to keep customers happy and driving growth? Learn how Schneider Electric cracked the case and launched their cloud-based SaaS by incorporating proper data instrumentation and in-depth analytics to help them adapt quickly and achieve predictable growth. Join Mike Sturm, Sr. Enterprise CSM from Totango, and Raymond Xie, Customer Success Operations Manager […]

Are you a CSM who is building and scaling customer success at B2B SaaS companies? Whether you are experienced or new to the role, we can all learn from each other. Our sessions focus on two main goals to help ensure value: Did you meet someone new? Did you take away an actionable idea to […]

Discover Financial Services – best practices & lessons learned. Live Webinar Accenture & Oracle 9:00 PT | 18:00 CET Learn how leading brands benefit from OCI integration services as the foundation for digital business. Accelerate your multicloud innovation with prebuilt connectivity to any SaaS, on-premises, and custom applications. Jump-start your Oracle ERP, HCM, and CX […]

Welcome to the next edition of the Helsinki Customer Success Café! After 2 years of a corona-break, it’s time to meet again: it’s been WAY too long! We’ll be live, at the offices of Lumoa.me 🤩 This is an event for SaaS business professionals looking to share knowledge to help solve practical Customer Success challenges in […]

Topic: Scaling Customer Success with a Digital First Approach Teresa Chu is a full-stack marketer with skills spanning from writing/storytelling, and data analysis to program strategy and execution. Currently, she heads the digital engagement strategy for Customer Success at Aruba Networks. In her free time, she enjoys writing short stories, running, reading, and watching classical […]

First IN-PERSON Customer Success Cafe in Dublin for over 2 years! This Cafe is designed for Customer Success Professionals of all levels (including those who want to get into the industry) to meet, discuss challenges and share best practices in the industry over a cuppa ☕ or a pint. These Cafes provide a great opportunity […]

Totango is launching a Customer Success Creator Community and we want you involved! About this event The Totango CS Creator Community is a diverse group of professionals committed to learning, sharing, and developing customer success best practices that will shape the future of the CS industry. Join us for a short call to learn about […]

Customer Success Management is one of those roles that sits in the middle of many existing duties. It takes aspects of each of them (and more) and re-utilizes those aspects for its own purpose – that of assisting the customer to attain its desired or required outcomes from the products and services it has purchased […]

Customer success managers (CSMs) are critical in the daily interactions with their customers. But what metrics and dashboards has your organization put in front of them to ensure they are running their book of business with great success? Customer success executives also need to have the most current and most relevant KPIs, metrics, and health […]

Artificial Intelligence – AI – is without a doubt on the rise, and is often found in the news right now, with debates around what AI really means for humanity and whether AI is truly “intelligent” or even perhaps “alive” and “conscious” and if so what that might mean for it and for humans. Leaving […]

Agenda With less than half a year left until the end of the year, it’s time to asses where you are standing and what else needs to be done to reach the 2022 target. In this webinar we will share best practices and go through real life examples. Some of the topics we will cover: Key […]

Manufacturers worldwide are looking to gain a competitive advantage in 2022 by enhancing their customer service. They are rethinking how they interact with their customers to ensure a digital-first service experience and a proactive approach that builds customer confidence. But how can manufacturers identify strategic priorities and investments for the year ahead? Join this webinar […]