Women Leaders in Customer Success is a LIVE monthly podcast interview series aimed at exploring the minds and understanding the thought processes of some of Customer Success Management’s most important female leaders. Each month, a special guest is selected and invited to talk on a topic of their choosing. The events are hosted by Minna […]

Selling in 2023 has come with its own set of new challenges. We know when sales technologies aren’t speaking to each-other seamlessly, you and your team become inherently less productive. With Harvard Business Review recently citing that 9% of a seller’s year is spent switching between technologies – we need to do better. So, how […]

Brands that personalize content, offers, and experiences are rewarded with loyal customers and business results. But what are the elements a brand needs to put in place in order to utilize personalization in its digital experiences, ecommerce, and across the entire digital ecosystem? This webinar will explore the building blocks of personalization and how they […]

ABOUT THE CUSTOMER SUCCESS LEADERSHIP SKILLS SERIES Leading Customer Success is never easy and requires Customer Success Leaders to continually develop their skills. Luckily Practical CSM is offering a Customer Success Leadership webinar series designed to sharpen executives’ Customer Success awareness, performance mindsets, negotiation techniques, creativity and problem-solving ability. This series of eight webinars covers […]

Thursday, 8am PDT/11am EDT/ 4pm BST Join Rod Cherkas, author of the best-selling book The Chief Customer Officer Playbook, as he shares actionable strategies you can use to have better goal setting discussions with your manager. He will demonstrate that by following the tips he shares in his book, you can achieve more repeatable, predictable […]

When Thursday, June 8 11:00am – 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What learn from each other in breakout room discussions talk about Doing More with Less sign up for specific dates or the whole series Expand your network and leave with one new idea to […]

The importance of deepening your understanding of your customers cannot be overstated. In this webinar, we’ll join PwC to dissect their recent survey findings on a specific customer subset — high-net-worth investors — and discuss key considerations for implementing data-driven targeted messaging, building stronger relationships and delivering on your potential and existing clients’ needs and expectations. Topics include: […]

Organizations are finding themselves face-to-face with more unplanned work than they have in the past. And, since the cost of disruption is closing in on $12,900/min and 73% of strategic objectives are being impacted, the search to minimize these disruptions is ever-increasing. A recent study from leading IT research firm Enterprise Management Associates (EMA) has […]

Data is at the center of everything we do. Now, more than ever, businesses are challenged to protect their databases from increasing security threats. We’ve seen the headlines from high-profile security breaches, but what are the best practices to help ensure your data is protected? Join us for a 60-minute live session to learn how […]

An informal monthly catch-up for Customer Success Managers of all levels to meet virtually, and discuss challenges over a coffee. This Customer Success Network Cafe is designed for Customer Success Professionals of all levels to meet, discuss challenges and share best practices virtually over a cup of coffee . ☕ This monthly virtual event provide […]

Ask any chef, mise en place is key to keeping any kitchen running smoothly. It’s where you make sure ingredients are prepped, and workstations are organized before you begin assembling a dish, and saves time. We’ll discuss the mise en place of DCS: how to plan, organize and launch proactive digital strategies as organizations make […]

With businesses today under increasing pressure to drive efficient growth, developing a customer data maturity roadmap is essential for unlocking new revenue, engagement, and optimization opportunities. But where do you start? Discover how Twilio Segment’s #1 Customer Data Platform (CDP) helps businesses like FOX, Instacart, Levi’s and more implement data-driven strategies with a three-step customer […]

Description: Industry Insights, DXP Helpful Hints, A Case Study of Success

Join ChurnZero and your Customer Success peers for a free networking happy hour and industry-focused panel discussion! RYG Meetups (that’s the red, yellow, green of customer health) offer firsthand advice from Customer Success leaders on navigating strategic decisions and challenges, a healthy dose of CS camaraderie, and answers to the pressing questions you want to […]

Companies continuously look for ways to keep pace with market changes and stay ahead of the competition as they expand and grow their financial footprint. There are many obstacles for businesses to overcome such as changing economic conditions, increasing inflation, and attracting and retaining employees with the appropriate skills—all while ensuring they are focused on […]

About Join us for a virtual coffee break and meeting of Customer Success leaders as we discuss digital customer education programs. The goal of this virtual RYG is to bring together the leaders (directors and above) of B2B SaaS to build a community. We hope you’ll fire up your computer and join us as we […]

When Thursday, June 22 11:00am – 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What learn from each other in breakout room discussions talk about Doing More with Less sign up for specific dates or the whole series Expand your network and leave with one new idea to […]

Join Rick Adams in the June edition of “Customer Success Leadership Conversations” as he chats with You Mon Tsang, CEO at ChurnZero, in a live webinar exploring how AI can enhance and streamline customer success management. This discussion will cover best practices for implementing and adopting AI and is perfect for customer success leaders, executives, […]

Women Leaders in Customer Success is a LIVE monthly podcast interview series aimed at exploring the minds and understanding the thought processes of some of Customer Success Management’s most important female leaders. Each month, a special guest is selected and invited to talk on a topic of their choosing. The events are hosted by Minna […]

In today’s hyper-competitive business landscape, driving revenue and fostering long-term customer loyalty are fundamental for sustainable growth. Traditional approaches to customer success for low-touch accounts often rely heavily on automated systems, self-service portals, and chatbots, delivering a poor experience by neglecting the essential human element that builds strong customer relationships that produce better financial results. […]

Presented by Muddu Sudhakar CEO Aisera, Aneel Jaeel SVP CS McAfee, Scott Owen, VP Support Okta Jason English, Principal Analyst Intellyx About this talk Join Muddu Sudhakar, CEO of Aisera, Scott Owen, VP of Support – Customer Identity Cloud at Okta, and Aneel Jael, former SVP of Customer Success at McAfee and former SVP of […]

Renewals are the largest source of revenue for SaaS companies, yet many organizations struggle to achieve growth and profit because of inefficient sales models. Join Jack Johnson, TSIA’s VP of Customer Growth and Renewal as he discusses how companies are orchestrating the use of renewal specialists to reduce the high cost of sales and improve […]

Join ChurnZero, Kenect, and your Customer Success peers for a free networking happy hour and industry-focused panel discussion! RYG Meetups (that’s the red, yellow, green of customer health) offer firsthand advice from Customer Success leaders on navigating strategic decisions and challenges, a healthy dose of CS camaraderie, and answers to the pressing questions you want […]

Presented by Matthew Curley, Director of Technical Operations, Customer Success at Toast About this talk It was during the COVID pandemic that Toast, a cloud-based restaurant management software company, realized that they had to up-level their customer experience to meet customers where they were – despite being unable to meet customers in-person at their restaurants. […]

Join us for an in person conversation with Ireland based CS leaders on how we show the value of Customer Success in an economic downturn. CSN Cafes are designed for Customer Success Professionals of all levels (including those who want to get into the industry) to meet, discuss challenges and share best practices in the […]