The learning content on the Practical CSM Academy portal is all aimed at Customer Success professionals and related to the roles of customer success management and CS team leadership. There are several hundred learning assets and this content is currently organized into the following subject categories: Customer Success Fundamentals, Business Fundamentals, PCSMF1: Preparation, PCSMF2: Commitment, PCSMF3: Onboarding, PCSMF4: Adoption Planning, PCSMF5: Adoption Implementation, PCSMF6: Value Realization, PCSMF7: Engagement Evaluation, Putting It All Together, Career Development and Customer Success Leadership (PCSMF stands for “Practical CSM Framework”). Full members also get a copy of the book “Practical Customer Success Management: A best practice framework for rapid generation of customer success”