Research shows that learning works best when students are provided with multiple ways to learn, and that’s why we provide a wide range of training styles. The learning content on the Practical CSM Academy portal is provided in a wide range of formats, including video, audio (both streaming and downloadable), articles, downloadable tools in Microsoft Office formats and as PDFs, long form case study exercises, long form PDF workbooks, and interactive tests. Full members also get a copy of the book “Practical Customer Success Management: A best practice framework for rapid generation of customer success”