14 Tenets of Customer Success Part 2 of 5

"Tenets" (or guiding principles) Four to Six of customer success are described and explained. These are "The CSM understands the customer's business", "The CSM is a researcher and an analyst" and "The CSM is a consultant and an adviser". The CSM understands the customer's business The CSM is a researcher and an analyst [...]

PracticalCSM2022-10-13T13:28:58+01:00Categories: Customer Success Fundamentals, Level 1|Tags: Adviser, Analysis, Analyst, Business, Consultant, Core, Research, Tasks|

14 Tenets of Customer Success Part 4 of 5

"Tenets" (or guiding principles) Ten to Twelve of customer success are described and explained. These are "The CSM is a planner and a project manager", "The CSM is a problem solver" and "The CSM is a pragmatist". The CSM is a planner and a project manager The CSM is a problem solver The [...]

PracticalCSM2022-10-13T13:29:30+01:00Categories: Customer Success Fundamentals, Level 1|Tags: Consultant, Core, Planning, Practical, Pragmatic, Problem Solving, Project Management, Tasks|