The Subtle Art of Saying “No”! – Rants & Musings with Rick Adams PracticalCSM2022-09-20T07:01:20+01:00Categories: CPD, Customer Success Strategy, Latest Videos, Rants&Musings with Rick Adams|Tags: conversation, Customer, Decision, discussion, engagement, Management, negotiation, no, saying, stakeholder| Read More
How to calculate the ROI of Customer Success – Rants&Musings with Rick Adams PracticalCSM2022-09-20T07:01:20+01:00Categories: CPD, Customer Success Strategy, Latest Videos, Rants&Musings with Rick Adams|Tags: Customer, finance, investment calculation, outcomes, Profit, return, ROI, success, Value| Read More
The Customer Success Profession in 2021 – Remco’s Predictions – Part 3 PracticalCSM2022-09-19T10:22:54+01:00Categories: CPD, Latest Podcasts|Tags: 2021, challenge, Customer, de, interview, opinion, prediction, profession, remco, success, vries| Read More
The Customer Success Profession in 2021 – Remco’s Predictions – Part 2 PracticalCSM2022-09-19T10:22:54+01:00Categories: CPD, Latest Podcasts|Tags: 2021, challenge, Customer, de, interview, opinion, prediction, profession, remco, success, vries| Read More
How do you research your customer’s industry? – Rants&Musings with Rick Adams PracticalCSM2022-09-20T07:03:12+01:00Categories: CPD, Latest Videos, Rants&Musings with Rick Adams|Tags: Analysis, Customer, documentation, handover, industry, information, Knowledge, preparation, Research, start| Read More
The Customer Success Profession in 2021 – Remco’s Predictions – Part 1 PracticalCSM2022-09-19T10:22:54+01:00Categories: CPD, Latest Podcasts|Tags: 2021, challenge, Customer, de, interview, opinion, prediction, profession, remco, success, vries| Read More
Four challenges for the Customer Success Profession in 2021 – Guy Nirpaz – Part 3 PracticalCSM2022-09-19T10:22:55+01:00Categories: CPD, Latest Podcasts|Tags: 2021, challenge, Customer, guy, interview, nirpaz, opinion, prediction, profession, success| Read More
What is Customer Lifetime Value and why is it important? – Rants&Musings with Rick Adams PracticalCSM2022-09-20T07:01:21+01:00Categories: CPD, Customer Success Strategy, Latest Videos, Rants&Musings with Rick Adams|Tags: CLTV, CLV, Customer, formula, Lifetime, LTV, Measurement, Revenue, target, Value| Read More
Four challenges for the Customer Success Profession in 2021 – Guy Nirpaz – Part 2 PracticalCSM2022-09-19T10:22:55+01:00Categories: CPD, Latest Podcasts|Tags: 2021, challenge, Customer, guy, interview, nirpaz, opinion, prediction, profession, success| Read More
Four challenges for the Customer Success Profession in 2021 – Guy Nirpaz – Part 1 PracticalCSM2022-09-19T10:22:55+01:00Categories: CPD, Latest Podcasts|Tags: 2021, challenge, Customer, guy, interview, nirpaz, opinion, prediction, profession, success| Read More
