What is Customer Success?

Fundamental information about what is meant by the terms "customer success" and "customer success management", including what they are, what they do, and what value they provide. What is Customer Success and Why is it Important? What is Customer Success Management? Why Invest in Customer Success Management?

PracticalCSM2022-10-13T13:26:54+01:00Categories: Customer Success Fundamentals, Level 1|Tags: CS, CSM, Definition, Getting Started, Introduction, Management, overview, Terminology|

How Does Customer Success Work?

A basic explanation of how customer success works,and the basic concepts behind customer success management. How Does Customer Success Work? The Basic Concepts of Customer Success Management

PracticalCSM2022-10-13T13:27:12+01:00Categories: Customer Success Fundamentals, Level 1|Tags: CS, CSM, Definition, Getting Started, Introduction, overview, Terminology, work|