Fundamental information about what is meant by the terms "customer success" and "customer success management", including what they are, what they do, and what value they provide. What is Customer Success and Why is it Important? What is Customer Success Management? Why Invest in Customer Success Management?
A basic explanation of how customer success works,and the basic concepts behind customer success management. How Does Customer Success Work? The Basic Concepts of Customer Success Management
A discussion on how to determine what type (or types) of onboarding service might be the right service to offer your own customers. Onboarding Services at Your Company
Part 2 of 2. An overview of the customized onboarding service model. Using a Customized Onboarding Service Model
An overview of the differences between onboarding, adoption and value realization phases within the Practical CSM Framework. Onboarding Vs Adoption Vs Value Realization
A discussion on why onboarding is important to get right from the perspectives of both customers and suppliers. Why is Onboarding Important?
An explanation for what is meant by the term "onboarding" and a brief overview of what it includes. What is "Onboarding"?