Customer Success in Different Business Types

A basic discussion on how the principles and concepts of customer success management apply not just to software-as-a-service companies or even to other companies that provide services on a contractr, but to all companies regardless of how their products and/or services are sold. Customer Success in Different Business Types

PracticalCSM2022-10-13T13:28:05+01:00Categories: Customer Success Fundamentals, Level 1|Tags: Business, Contract, CS, CSM, Customer Success, Definition, industry, Product, SaaS, Service|

14 Tenets of Customer Success Part 1 of 5

"Tenets" (or guiding principles) One to Three of customer success are described and explained. These are "The CSM Exists to Create Value for Their Own Company", "The CSM's primary task is to help customers attain measurable value from using their company’s products and services" and "The CSM is a subject matter expert in [...]

PracticalCSM2022-10-13T13:28:43+01:00Categories: Customer Success Fundamentals, Level 1|Tags: Adoption, Core, Measurement, Product, Realize, Service, Tasks, Value|