Part 2 of 3 of a discussion about adoption planning tools. This part focuses on impacted groups, on adoption activities and on practical considerations. Adoption Planning Tools: Impacted Groups Adoption Planning Tools: Adoption Activities Adoption Planning Tools: Practical Considerations
A discussion on impacted users and an explanation for the difference between directly and indirectly impacted users, together with discussion on why understanding both types of impacted users can be important. Directly & Indirectly Impacted Users
An overview of KSA (knowledge, skills and attitude) and how KSA levels of impacted users affect the onboarding process. Knowledge Skills & Attitude (KSA) Concepts