Join us August 24, 2023 9:00 AM PT / 12:00 PM ET With the cost of a support incident averaging over $250, it is no surprise that tech companies continue to invest in self-service capabilities to deflect more assisted-support interactions. But customer portals are about more than just support: in a XaaS and freemium product [...]
The August edition of the "Customer Success Leadership Conversations" series features Jason Noble, VP Global Customer Success at Vinli, as the guest speaker. In this live webinar, Noble will examine the impact of AI on customer success roles and responsibilities, including whether it will lead to increased employee productivity or employee redundancies. Customer success leaders, [...]
It's Time to Shake Up Success Our prompt to carry our discussion: What scaled customer success programs are you planning to build to drive impact with your customers in 2023? Customer Success leaders, join us in Denver to connect, share, and network with one another. Union Station Aug 29, 2023 6:00pm - 8:00pm Shoutout to [...]
Women Leaders in Customer Success is a LIVE monthly podcast interview series aimed at exploring the minds and understanding the thought processes of some of Customer Success Management’s most important female leaders. Each month, a special guest is selected and invited to talk on a topic of their choosing. The events are hosted by Minna [...]
When Thursday, August 31 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What learn from each other in breakout room discussions talk about Doing More with Less sign up for specific dates or the whole series Expand your network and leave with one new idea to [...]
During this 30 minute session, we'll focus on 3 key areas: #1: How you can increase product usage with better discovery calls #2: Why you should not keep hosting the same product demos to kickstart your customers journey (and what to try instead!) #3: You’ll be shocked when I show you how you can 2X [...]
(For Go-to-Market and Revenue Teams at Customer Success Software Startups, Scaleups, and Small Businesses) The way that customer success leaders research and make purchase decisions has changed. Some of the biggest names in the tech industry have figured this out. And they are shouting it from the rooftops: Gartner found that 83% of a typical [...]
ABOUT THE CUSTOMER SUCCESS LEADERSHIP SKILLS SERIES Leading Customer Success is never easy and requires Customer Success Leaders to continually develop their skills. Luckily Practical CSM is offering a Customer Success Leadership webinar series designed to sharpen executives’ Customer Success awareness, performance mindsets, negotiation techniques, creativity and problem-solving ability. This series of eight webinars covers [...]
Event Details When: Sep 11, 2023 Location: Zoom A commercial mindset for CSM is a great asset to have as part of your career path and role maturity. At the same time, there are a few steps to consider when moving out from the comfort zone of being a “Fire Fighter/ problem solver” to impact revenue and growth. The [...]
Women Leaders in Customer Success is a LIVE monthly podcast interview series aimed at exploring the minds and understanding the thought processes of some of Customer Success Management’s most important female leaders. Each month, a special guest is selected and invited to talk on a topic of their choosing. The events are hosted by Minna [...]