How has the economy impacted customer success team operations, measurements, and goals? What do CS budgets and departments look like today? What is the ideal customer success tech stack? The fourth annual 2023 Customer Success Leadership Study—brought to you by ChurnZero, ESG, SaaStr, and HubSpot— provides a definitive overview of the customer success landscape. The [...]
Everything you love about Pulse—in your city. Join us at Pulse Encore in NYC and Austin for an intimate Pulse experience: insightful sessions, all-star keynotes, hands-on workshops and now, even more exclusive time with Customer Success leaders. At Pulse Encore, you will: Learn what’s working for others Meet other CS professionals and grow your network [...]
Each month, DeepTarget hosts a Customer Success Webinar filled with industry news, helpful tips, innovations, and case studies to make your job easier. We highlight our best performing customers by announcing our Award Winners for the Campaign of the Month and the SuperSTAR of the month. Each Webinar is unique and designed with you in [...]
Women Leaders in Customer Success is a LIVE monthly podcast interview series aimed at exploring the minds and understanding the thought processes of some of Customer Success Management’s most important female leaders. Each month, a special guest is selected and invited to talk on a topic of their choosing. The events are hosted by Minna [...]
When Thursday, October 26 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What learn from each other in breakout room discussions talk about Doing More with Less sign up for specific dates or the whole series Expand your network and leave with one new idea to [...]
WELCOME TO CUSTOMER SUCCESS LEADERSHIP CONVERSATIONS!In this series, our CEO and Customer Success expert author Rick Adams records an informal, thought-provoking conversation with a different leader from within the CS space. Each month we carefully select a different topic that relates to what’s happening in the world of Customer Success Management.Click the register button to [...]
Join ChurnZero and your Customer Success peers for a free networking happy hour and industry-focused panel discussion! RYG Meetups (that’s the red, yellow, green of customer health) offer firsthand advice from Customer Success leaders on navigating strategic decisions and challenges, a healthy dose of CS camaraderie, and answers to the pressing questions you want to [...]
IMAGINE Create A Plan For The Road Ahead. Pulse is Europe’s biggest conference on customer success, product adoption, and community. It’s where professionals like you come to share, learn, network, and connect on what’s to come. Now more than ever, it's time to imagine a future that's durable, resilient, adaptable, and built to help our [...]
Look around you, our SaaS universe is undergoing massive change. The last decade literally built CS as we know it today, and the next decade will see a change to virtually all that we have learned. You feel it, your team does, and it’s showing from the questions you’re getting from your leadership team(s), investors [...]
In today's ever-evolving business landscape, Managed Services providers constantly seek innovative ways to deliver enhanced value to their clients. Artificial Intelligence (AI) has emerged as a transformative force, offering a multitude of capabilities that can revolutionize the way Managed Services operate. Join TSIA’s George Humphrey, Vice President and Managing Director of Research, for an interactive [...]