Recent TSIA surveys have unveiled a significant shift in the tech industry: most companies are now strategically monetizing Customer Success services, typically blending support, education, and adoption services. With 60% of these companies reporting profitable outcomes, a few critical questions arise: Is your business poised to leverage this strategic pivot effectively? Are you equipped to [...]
Join ChurnZero and your Customer Success peers for a free networking happy hour and industry-focused panel discussion! RYG Meetups (that’s the red, yellow, green of customer health) offer firsthand advice from Customer Success leaders on navigating strategic decisions and challenges, a healthy dose of CS camaraderie, and answers to the pressing questions you want to [...]
Presented by Danny Cruz, Calendly | Rachel Provan, Provan Success | Tyler McNally, Gainsight | Rich Messmer, Zapier About this talk Customer success teams have a dual role in building strong customer relationships and delivering high-volume support. According to a webinar survey, with all the time spent serving customers, 40% of respondents said proving their [...]
As we close out 2023…inflation, budget constraints, and under-staffed planning teams are top of mind. How do you manage these competing priorities? Join us for a webinar where we'll dive into the best practices and strategies for saving on costs and streamlining your processes. No matter what type of event professional you are, this webinar [...]
Join us for the third installment of Maximizing Value from AdaptiveWork Reporting Capabilities. This session will focus on live examples based on questions we've received over the first two sessions. Topics of discussion include: Reporting Options Views vs Reports vs Dashboards Reporting “Nuggets” Automating Document Generation Extraction Capabilities Reporting via API We look forward to [...]
When Thursday, December 21 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What learn from each other in breakout room discussions talk about Doing More with Less sign up for specific dates or the whole series Expand your network and leave with one new idea to [...]
Industry Insights, DXP Helpful Hints, and Case Studies of Success
Join the Virtual Customer Success Network! Get ready for an exciting online event where customer success professionals from around the world come together to connect, learn, and grow. The Virtual Customer Success Network is the ultimate platform for sharing insights, best practices, and strategies to drive customer success. Starting on Tue Oct 03 2023, at 17:00:00 GMT+0100 [...]
Instead of getting bogged down by manual tasks, having intelligent features that automate tasks and visualization tools that enable teams to collaborate effortlessly is key. If your company is looking to drive growth while moving away from monolithic tech, where do you start? Shifting from a headless CMS to a composable content platform serves major business [...]
Equipping the Content Development Function for Success As companies move toward XaaS business models, Education Services content development functions are impacted in two fundamental ways. Firstly, because XaaS products are sold via subscription, product adoption is paramount. And since content consumption helps drive product adoption, content development organizations must be capable of producing fresh, new content [...]