Is your Customer Health Scorecard meaningful? Is it actually used to predict churn/renewal? Do your CSM use those measures to prioritise their account load? Join our upcoming webinar on Thursday 27th July with Remco de Vries, Global VP at Gainsight and guest host Sofia Marrero, Head of CS, Sastrify as they discuss: Health scoring best [...]
In this webinar, you'll learn from a proven operator who's actually done it. We'll cover how to; plan, scale, and hire for a CS function that not only supports your company's growth but also helps fuel and accelerate it!
Consultant burnout in the services economy happens for a multitude of reasons — under- or over-utilization, low morale, inefficient business processes, or lack of skills and development opportunities. But the fact is that skills tracking and development isn’t only a burnout issue within your professional services ranks, it impacts customer satisfaction as well—do you know [...]
Leading Customer Success is never easy and requires Customer Success Leaders to continually develop their skills. Luckily Practical CSM is offering a Customer Success Leadership webinar series designed to sharpen executives’ Customer Success awareness, performance mindsets, negotiation techniques, creativity and problem-solving ability. This series of eight webinars covers an extensive range of leadership topics, such [...]
Join us August 2, 2023 11:00 AM PT / 2:00 PM ET CROs, CCOs and other top executives know how important it is to keep and grow your existing customers, especially when economic headwinds make finding new customers difficult. But how do you orchestrate the relationship between your sales team and your customer success organization [...]
When Thursday, August 3 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What learn from each other in breakout room discussions talk about Doing More with Less sign up for specific dates or the whole series Expand your network and leave with one new idea to [...]
Can you increase your subscribers with a login screen? Yep. —Live on Thursday, August 3 at 11am PT / 2pm ET— We all know how frustrating passwords can be—remembering them, recovering them, not to mention meeting complex requirements. Now imagine how your subscribers feel when they encounter these same pain points on your apps. It’s time for a [...]
On one hand, there’s delighting your customers and on the other, there’s growing your revenue. And achieving both in one masterstroke is what many modern brands are focussing on in this highly competitive landscape. Online communities have emerged as the new ‘gold standard’ for brands to improve customer experience and win their loyalty. A thriving [...]
Join us August 9, 2023 11:00 AM PT / 2:00 PM ET Renewals are often the largest source of revenue for SaaS companies, and there is clear evidence that the channel can positively impact financial performance. However, many companies struggle to deploy business practices that promote achievement of high renewal rate performance with their channel [...]
🗓 Date: October 17 & 18, 2023 📍 Location: Boston What is Customer Success Festival? 🤔 We’re putting the brightest minds in the world of customer success into one room to share their success stories, best practices, and greatest challenges. Harness the power of in-person events, form genuine connections, and gain valuable insights to elevate both your professional development [...]