Discover how this switch paved the way for a future of innovation, empowering the organization to achieve new heights of efficiency and productivity. Gain valuable insights and firsthand experiences that will inspire you to explore the transformative potential of Certinal for your own business. Key Takeaways: Accelerated Migration: Learn how the early eSigner adopter effortlessly [...]
Women Leaders in Customer Success is a LIVE monthly podcast interview series aimed at exploring the minds and understanding the thought processes of some of Customer Success Management’s most important female leaders. Each month, a special guest is selected and invited to talk on a topic of their choosing. The events are hosted by Minna [...]
Gainsight acquires leading customer education platform Northpass Customer Success is an ongoing journey, and that includes customer education. Northpass is the leading customer education platform that helps companies create engaging and effective digital customer education programs. Gainsight’s acquisition of Northpass allows businesses to leverage the only end-to-end Digital Customer Success (DCS) platform in the market. [...]
Daniel Silverstein leads a 100+ post-sales team at Carta, and his secret to scaling and growing customer revenue has been orchestrating the customer lifecycle to drive engagement. Ask his team and they’ll tell you one of Daniel’s favorite sayings: “Revenue is the result of engagement, not the purpose of it.” In this exclusive event, you’ll [...]
TSIA tracks an index of fifty of the largest, publicly traded, global providers of technology services named The Technology and Services 50. TSIA also tracks an index of forty of the largest born in the cloud companies named the TSIA Cloud 40. Join Thomas Lah, TSIA’s Executive Director and Executive Vice President, for this 1-hour [...]
Leveraging the double-edge sword of customer data and not getting cut —Live on Wednesday, July 26 at 11am PT / 2pm ET— The death of the third party cookie is forcing companies to rethink digital marketing targeting and attribution. At the same time AI buyer bot technology is in development and coming in the next 3 years changing [...]
Is your Customer Health Scorecard meaningful? Is it actually used to predict churn/renewal? Do your CSM use those measures to prioritise their account load? Join our upcoming webinar on Thursday 27th July with Remco de Vries, Global VP at Gainsight and guest host Sofia Marrero, Head of CS, Sastrify as they discuss: Health scoring best [...]
In this webinar, you'll learn from a proven operator who's actually done it. We'll cover how to; plan, scale, and hire for a CS function that not only supports your company's growth but also helps fuel and accelerate it!
Consultant burnout in the services economy happens for a multitude of reasons — under- or over-utilization, low morale, inefficient business processes, or lack of skills and development opportunities. But the fact is that skills tracking and development isn’t only a burnout issue within your professional services ranks, it impacts customer satisfaction as well—do you know [...]
Leading Customer Success is never easy and requires Customer Success Leaders to continually develop their skills. Luckily Practical CSM is offering a Customer Success Leadership webinar series designed to sharpen executives’ Customer Success awareness, performance mindsets, negotiation techniques, creativity and problem-solving ability. This series of eight webinars covers an extensive range of leadership topics, such [...]