At TSIA, we continue to be surprised by the lack of support organizations that utilize a Customer Effort Score survey to identify and eliminate areas of friction in the end-to-end support process. In fact, just over 50% of the industry has adopted the CES survey best practice. In this 45-minute webinar, we will share best [...]
ABOUT THE PRACTICAL CSM FRAMEWORK SERIES The Practical CSM Framework is a simple but highly effective framework for customer success management. It divides the typical customer success “journey” into seven key phases and provides a pre-created set of responses to the most common challenges faced by the CS professional within each phase. Each response is [...]
Our Guest Speaker: Chris Schembra Wall Street Journal Bestselling Author and Founder 7:47 Ari Hoffman VP, Customer Marketing and Advocacy Influitive Date: July 18, 2023 at 2:00 PM ET/11:00 AM PT Duration: 60 minutes Session Overview Join us for a special webinar that will go beyond the usual tactics and strategies of customer marketing, and [...]
Wednesday, July 19, 2:00 - 3:00 PM EDT Struggling to scale your Customer Success organization? In this interactive session, Lynn Tsoflias will cover how to scale a Customer Success organization by implementing a digital strategy and improving team productivity. Attendees will gain valuable insights and practical tips on using digital strategies that reduce the cost [...]
There are signs that artificial intelligence (AI) is well on the way to revolutionizing the way many businesses operate, and the technology professional services industry is no exception. As AI continues to evolve and transform various sectors, it’s become crucial for the PS community to understand its impact on their field. Join Bo DiMuccio, Distinguished [...]
When Thursday, July 20 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What learn from each other in breakout room discussions talk about Doing More with Less sign up for specific dates or the whole series Expand your network and leave with one new idea to [...]
Unlocking hidden opportunities: harnessing Experian's partner data in Adobe Real-Time CDP —Live on Thursday, July 20 at 11am PT / 2pm ET— Adobe Real-Time CDP serves as a single system for data management across the customer lifecycle – customers can grow and retain existing customer relationships and also use Real-Time CDP to acquire new customers. With [...]
If you’re curious about what really drives customer loyalty in 2023, here's a hint: It's not about "surprising and delighting." —Live on Monday, July 24 at 11am PT / 2pm ET— Are you curious about what really drives customer loyalty in 2023? Here's a hint: It's not about "surprising and delighting." In today's uncertain macroeconomic landscape, customer experience [...]
We are continuing the rollout of our new Planview PPM Pro webinar Series entitled ‘Maximizing Value from PPM Pro’ that will focus on helping you increase the value you are receiving from the Planview PPM Pro product and Planview’s broader platform for connected work. This is a monthly series spotlighting key value areas and will [...]
Join us for a 20-minute webinar where we'll showcase how the integration between ChurnZero and leading LMS platform, Northpass, can revolutionize your customer education program. Learn how to manage, automate, and scale your education initiatives to drive success throughout the customer's journey. Discover how Northpass' robust learning management system, seamlessly integrated with ChurnZero, empowers you [...]