According to a recent MIT study, 74% of managers agree that effective management of independent contractors (freelancers, 1099s) is critical to their organization’s success. However, only 30% are prepared to manage a workforce that will continue to rely more on independent workers. As younger generations enter the workforce, and are increasingly turning to the gig [...]
An informal catch-up for Customer Success Professionals of all levels to meet online and share experience & knowledge. This Cafe is designed for Customer Success Professionals of all levels (including those who want to get into the industry) to meet, discuss challenges and share best practices in the industry over a cuppa ☕. These Cafes [...]
When Thursday, July 6 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What learn from each other in breakout room discussions talk about Doing More with Less sign up for specific dates or the whole series Expand your network and leave with one new idea to [...]
Is your customer education organization under-leveraging technology for content development, operations, credentialing, and sales and marketing? With ChatGPT and all things generative AI on the rise, customer education organizations need to leverage the results of TSIA’s Education Services Technology Stack Survey now more than ever. Please join Maria Manning-Chapman, Distinguished VP, Education Services Research, and [...]
Gourmet cooking is all about mixing together unique ingredients in an interesting way and also presenting it in an interesting way that catches the eye. Just like any award-winning chef, you have to create recipes that are unique to you. Join Gainsight’s Master Chefs to learn how personalizing Digital CS programs helps your users reach [...]
At TSIA, we continue to be surprised by the lack of support organizations that utilize a Customer Effort Score survey to identify and eliminate areas of friction in the end-to-end support process. In fact, just over 50% of the industry has adopted the CES survey best practice. In this 45-minute webinar, we will share best [...]
ABOUT THE PRACTICAL CSM FRAMEWORK SERIES The Practical CSM Framework is a simple but highly effective framework for customer success management. It divides the typical customer success “journey” into seven key phases and provides a pre-created set of responses to the most common challenges faced by the CS professional within each phase. Each response is [...]
Our Guest Speaker: Chris Schembra Wall Street Journal Bestselling Author and Founder 7:47 Ari Hoffman VP, Customer Marketing and Advocacy Influitive Date: July 18, 2023 at 2:00 PM ET/11:00 AM PT Duration: 60 minutes Session Overview Join us for a special webinar that will go beyond the usual tactics and strategies of customer marketing, and [...]
Wednesday, July 19, 2:00 - 3:00 PM EDT Struggling to scale your Customer Success organization? In this interactive session, Lynn Tsoflias will cover how to scale a Customer Success organization by implementing a digital strategy and improving team productivity. Attendees will gain valuable insights and practical tips on using digital strategies that reduce the cost [...]
There are signs that artificial intelligence (AI) is well on the way to revolutionizing the way many businesses operate, and the technology professional services industry is no exception. As AI continues to evolve and transform various sectors, it’s become crucial for the PS community to understand its impact on their field. Join Bo DiMuccio, Distinguished [...]