Gainsight acquires leading customer education platform Northpass Customer Success is an ongoing journey, and that includes customer education. Northpass is the leading customer education platform that helps companies create engaging and effective digital customer education programs. Gainsight’s acquisition of Northpass allows businesses to leverage the only end-to-end Digital Customer Success (DCS) platform in the market. [...]

Daniel Silverstein leads a 100+ post-sales team at Carta, and his secret to scaling and growing customer revenue has been orchestrating the customer lifecycle to drive engagement. Ask his team and they’ll tell you one of Daniel’s favorite sayings: “Revenue is the result of engagement, not the purpose of it.” In this exclusive event, you’ll [...]

TSIA tracks an index of fifty of the largest, publicly traded, global providers of technology services named The Technology and Services 50. TSIA also tracks an index of forty of the largest born in the cloud companies named the TSIA Cloud 40. Join Thomas Lah, TSIA’s Executive Director and Executive Vice President, for this 1-hour [...]

Leveraging the double-edge sword of customer data and not getting cut —Live on Wednesday, July 26 at 11am PT / 2pm ET— The death of the third party cookie is forcing companies to rethink digital marketing targeting and attribution. At the same time AI buyer bot technology is in development and coming in the next 3 years changing [...]

Is your Customer Health Scorecard meaningful? Is it actually used to predict churn/renewal? Do your CSM use those measures to prioritise their account load? Join our upcoming webinar on Thursday 27th July with Remco de Vries, Global VP at Gainsight and guest host Sofia Marrero, Head of CS, Sastrify as they discuss: Health scoring best [...]

In this webinar, you'll learn from a proven operator who's actually done it. We'll cover how to; plan, scale, and hire for a CS function that not only supports your company's growth but also helps fuel and accelerate it!

Consultant burnout in the services economy happens for a multitude of reasons — under- or over-utilization, low morale, inefficient business processes, or lack of skills and development opportunities. But the fact is that skills tracking and development isn’t only a burnout issue within your professional services ranks, it impacts customer satisfaction as well—do you know [...]

Leading Customer Success is never easy and requires Customer Success Leaders to continually develop their skills. Luckily Practical CSM is offering a Customer Success Leadership webinar series designed to sharpen executives’ Customer Success awareness, performance mindsets, negotiation techniques, creativity and problem-solving ability. This series of eight webinars covers an extensive range of leadership topics, such [...]

Join us August 2, 2023 11:00 AM PT / 2:00 PM ET CROs, CCOs and other top executives know how important it is to keep and grow your existing customers, especially when economic headwinds make finding new customers difficult. But how do you orchestrate the relationship between your sales team and your customer success organization [...]

When Thursday, August 3 11:00am - 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What learn from each other in breakout room discussions talk about Doing More with Less sign up for specific dates or the whole series Expand your network and leave with one new idea to [...]