If we learned anything from the past two years fighting the talent war and dealing with economic uncertainty, it is that change is happening more rapidly than ever before. Professional services organizations (PSOs) have taken different paths to success, including hoarding talent, laying off employees, and leaning into freelancers versus backfilling open roles. But focusing [...]
We’ve had a challenging couple of years and a crazy 2022. So what’s coming in 2023? Will markets stabilize, have CS teams been affected by current changes, will layoffs and hiring freezes stop or are these trends a sign of bitter things to come? We’re inviting four of the best CS leaders and influencers to debate [...]
Over the past year, TSIA has received a high number of inquiries related to incident lifecycle management. At TSIA, we're surprised by the number of companies that are facing this challenge, which can negatively impact Support’s ability to deliver customer outcomes. But don’t worry—we’ve got your back. In this 45-minute webinar, we will discuss the [...]
Please join us for an interactive customer-only webinar with the Everbridge Customer Success Team, who will review the process to send an Incident Notification from Everbridge. This session will go through the basics of launching an Incident and follow up reporting, covering best practices of: Selecting an Individual Template or Scenario Entering Details Incident [...]
AGI Technology Roundtable | The Evolution of XaaS Customer Success Thursday, December 8 | 2 – 3pm ET Customer success has evolved into the cornerstone of a successful recurring XaaS revenue model. But how are leading companies changing coverage, engagement models, organization structure and the overall customer success role to keep up with the evolution? [...]
Companies trying to scale their revenue growth are constantly looking for ways to cost-effectively generate more qualified leads. In terms of expansion opportunities within their existing customer base, they want to convert leads to opportunities and ultimately close those opportunities as quickly as possible. In order to generate more expansion revenue, companies are having their [...]
Customer support and customer success are two sides of the same coin. Both are critical to the business, and both are at their best when they are being strategic and proactive rather than tactical and reactive. A positive support experience is linked to higher renewal rates, so it makes simple sense for success teams to [...]
For years, the death of technology professional services has been greatly exaggerated. It was nearly common knowledge that professional services was on its way to the dustbin of history, made obsolete by the rapid advancement of cloud technology and the swallowing of everything by software, managed services, and customer success. But more recent trends and [...]
The macro-economic data tends to indicate that 2023 could be a difficult year for at least some companies, yet at the same time, customer retention and net revenue growth will remain ambitions for the majority of businesses. How can Customer Success Management contribute to business success in 2023? Direct link to the Live Room - https://event.webinarjam.com/go/live/297/ryr5pcmluqs6sl
Does your CS team struggle to get your customers to take the actions necessary to drive adoption and achieve clear, measurable outcomes? Despite your CSM's best efforts, do your customers ignore emails, skip meetings, neglect to complete action items, or otherwise sabotage their own success (and yours)? In this session, you will learn how to [...]