ABOUT THE PRACTICAL CSM FRAMEWORK SERIES The Practical CSM Framework is a simple but highly effective framework for customer success management. It divides the typical customer success “journey” into seven key phases and provides a pre-created set of responses to the most common challenges faced by the CS professional within each phase. Each response is [...]
A shift at the top of your customer's team is the single biggest predictor of customer churn. But it doesn't have to be that way! In this webinar, Ali Cudby of Alignmint Growth Strategies, will share the proven formula for successfully navigating this key inflection point, and turning it into a moment to win a [...]
Join us March 15, 2023 11:00 AM PT / 2:00 PM ET If your company provides remote services to customers to help them stand up and maintain access to your technology, this webinar is for you. In 2023, we are clearly operating in uncharted territory. Traditional business models are being disrupted, a new post-pandemic workplace [...]
As a customer success leader you’re faced with an interesting dilemma - company leadership is looking at you for ways to maintain or increase retention rates, without significantly scaling your CS teams. The most innovative companies understand the value of a digital customer success strategy, and how it benefits all customers, not just the smallest [...]
Join us March 21, 2023 11:00 AM PT / 2:00 PM ET Talent worldwide agrees: services businesses that demonstrate strong leadership and provide a stable working environment are the most appealing. Striking new evidence suggests that employees are increasingly focused on being part of a culture that has a strong handle on its future. Attend [...]
Join us March 22, 2023 11:00 AM PT / 2:00 PM ET With services revenue dominating the technology industry as responsibility for customer outcomes shifts to suppliers, it’s never been more important to get your service offers right. However, robust services portfolio management process is rare. Product management and marketing remain focused on technology, and [...]
Our guest for March needs no introduction for the vast majority of CS professionals, because it's none other than Nick Mehta, CEO at Gainsight. Nick is ones of the CS world's top superstars, and Gainsight has led the way in CS software since its inception back in 2014. Join Nick and our CEO and expert [...]
Join us March 23, 2023 11:00 AM PT / 2:00 PM ET While the past two years have seen an employee-led “great resignation,” the past six months have seen significant headcount reductions for many tech firms, and 49% of B2B companies expect hiring freezes or potential layoffs in 2023. What does this mean for customer [...]
Women Leaders in Customer Success is a LIVE monthly podcast interview series aimed at exploring the minds and understanding the thought processes of some of Customer Success Management’s most important female leaders. Each month, a special guest is selected and invited to talk on a topic of their choosing. The events are hosted by Minna [...]
Transitioning Into Customer Success as a Career We Talk a Lot About Customer Success As a Career, But How Do We Transition into It? This series shines a light on how professionals from various careers and experiences can transition to Customer Success career paths. Key points: The core skill set of a Customer Success Manager [...]