Recent years have seen businesses moving from legacy suites and DXPs to stacks comprised of developer-first, best-of-need composable technologies. But there are two huge barriers to widespread adoption: 1. Marketers can’t easily work with headless APIs to create digital experiences 2. Websites can’t run on CMS alone, so developers are forced to spend hundreds of [...]
The best Customer Success conference, hands down. BIG RYG DC is where Customer Success leaders discuss your most pressing challenges and trends. The event is being held in D.C. metro’s tallest building, which offers million-dollar views of the nation’s capital skyline. Join hundreds of your peers to share best practices, ask questions and get the [...]
Customer Success Management potentially provides a great ROI for many companies, but the costs of service can easily get out of hand if left to its own devices. What can CS Leaders do to help create a lean and efficient CS service that also offers a high-quality experience for all customers? Direct link to the Live Room [...]
🗓 Date: October 13-14, 2022 📍Venue: Virtual What is Customer Success Festival ? 🤔 The Customer Success Collective will assemble customer success experts from the world’s largest companies and most exciting startups. Our festival invites you to connect, network, and learn from who's who in the CS industry about the latest CS trends. With curated discussion panels and [...]
Are you a CSM who is building and scaling customer success at B2B SaaS companies? Whether you are experienced or new to the role, we can all learn from each other. Our sessions focus on two main goals to help ensure value: Did you meet someone new? Did you take away an actionable idea to [...]
Tuesday, Oct. 18, 2022 at 9 a.m. PST | 12 p.m. EST | 5 p.m. WEST The value that artificial intelligence can bring to contact centers in 2022 and beyond is already well-understood—so much so that 85% of CX professionals believe it’s important to leverage AI and automation now. Despite recognizing this potential for AI, [...]
🗓 Date: October 19, 2022 📍 Location: Boston What is the Customer Success Festival? 🤔 The Customer Success Festival is making its way to Boston. 🇺🇸 We’re putting the brightest minds in the world of customer success into one room to share their success stories, best practices, and greatest challenges. Harness the power of in-person events, form genuine connections, [...]
Being customer obsessed should always be the first, second, and third priority for any B2B SaaS startup when packing for serious growth. As the word recession is starting to trend these days, we give you the top 5 customer success strategies to help accelerate long-term growth and resilience. Why you should attend The greatest SaaS [...]
Whether your Customer Success organization has 100, 1,000, or 10,000 employees, it never feels like enough. With thousands of commercial customers around the world using hundreds of different solutions, Microsoft needed help scaling to connect the right customer with the right resources at the right time. Rather than add headcount, the company turned to a [...]
Agenda How do you build your Sales and Customer Success organization to enable NRR growth? What does your ideal Customer Profile look like and how do you determine the right KPI:s? 1. Understanding the leading indicators of Net Revenue Retention. 2. Common challenges between sales and CS, including revenue leaks and how to solve real churn issues. 3. Segmenting for [...]