End-to-end data lineage provides essential transparency for organizations to harness the power of data in the cloud to deliver business value and improve operational efficiency. Having a solid understanding of where data originates, its movement throughout the organization, its transformations, and its usage empowers data consumers and enables a variety of data-driven initiatives. With comprehensive [...]
Once you have your Customer Success plan ready to go, it's time to think about your tech stack. What's most important to you? How will your CS tool fit with the rest of your tools? Join us as we discuss what truly matters about designing your tech stack for success and learn about: High-level buying [...]
Coffee Bar Conversations is a series of informal interviews conducted with both acknowledged experts and up-and-coming new thought leaders in the Customer Success space. Each conversation has its own topic – typically a topic that is either particularly relevant at that time, or one in which the guest being interviewed has a special interest or [...]
Most CSMs are tasked with the responsibility to increase renewals, both from the perspective of customer retention (ie decreased churn) and from the perspective of increasing revenues (ie higher value sales). A CSM's performance can often be partially or even wholly measured by how well this is accomplished. This short session will examine how a [...]
An informal monthly catch up for Customer Success Managers of all levels to meet, discuss challenges over a coffee. This CSN Café is organized for Customer Success Managers of all levels to meet, discuss challenges and share industry best practices, face-to-face or remotely, over a cup of ☕️ These cafes provide a great opportunity to [...]
Partner networks are an increasingly important avenue to increase product and service sales, and to deliver service engagements. For a third of tech companies, 75% or more of revenue comes from reseller partners. And on average, 18% of professional services projects are delivered by subcontractors or partners, but these projects average a much lower margin [...]
Wednesday, Nov 30, 2022, 2:00 - 3:00 pm EST Success as a CS leader means finding the right team structure, workload, and engagement model to hit your goals - and it may take some realignment to get you there. Discover the why, the how, and the hard-won lessons of a big a$$ book shift with [...]
🗓 Date: December 1-2, 2022 📍 Location: London What is the Customer Success Festival? 🤔 We’re putting the brightest minds in the world of customer success into one room to share their success stories, best practices, and greatest challenges. Harness the power of in-person events, form genuine connections, and gain valuable insights to elevate both your professional development and [...]
We have invited Jade Cass from G2 to talk about why advocacy is rocket fuel to your growth and how Customer Success can build an effective advocacy machine. Agenda 1. How advocacy works, what buyers look for and what impact this can have on your business 2. Common challenges in creating and maintaining advocacy programs [...]
The Nordic region is home to some of the most innovative and fastest growing SaaS businesses in the world. In recent times, companies throughout Europe and beyond have taken a great interest into what the growth of SaaS and Customer Success looks like within this region now, as well as trends for the future. On [...]