Strong customer relationships are at the heart of all great and growing brands. Yet, it’s increasingly challenging for today’s marketers to meet customer expectations —making personalization critical to beating out the competition and driving efficient business outcomes. According to Twilio Segment’s The State of Personalization 2022 report, nearly half (49%) of consumers say they will [...]
Join us September 20, 2022 11:00 AM PT / 2:00 PM ET TSIA’s latest book, Digital Hesitation, discusses the value maze in most B2B companies. “Piece by piece, decision by decision, department by department, you have built a maze around your core value proposition. Your customers must navigate that maze, and it usually is extremely [...]
It's critical to start your Customer Success journey off on the right foot. But where do you get started? How do you create the right plan and win support? What metrics matter the most? Join us to discuss those questions and learn more about: Establishing cross-departmental roles and responsibilities Pitching Customer Success to leadership Measuring [...]
SEPTEMBER 21, 2022 | 10 AM PT Skilljar's own VP of Customer Success, Sara Barnes, and our Manager of Implementation Services, Mike Komadina, will share their secrets to leverage customer education to fuel product-led growth. Drive growth, at scale, with a tech-touch All companies benefit when they are more efficient and effective. This is especially [...]
Join us September 21, 2022 11:00 AM PT / 2:00 PM ET Do you know what the most critical organizational capabilities are for managed services organizations? TSIA has worked closely with over 200 Managed Service Providers (MSPs) from all regions of the world to understand which capabilities are required to drive successful growth and profitability, [...]
Join us September 21, 2022 11:00 AM PT / 2:00 PM ET Do you know what the most critical organizational capabilities are for managed services organizations? TSIA has worked closely with over 200 Managed Service Providers (MSPs) from all regions of the world to understand which capabilities are required to drive successful growth and profitability, [...]
Presented by Alex Clemente, Managing Director, Harvard Business Review Analytics Services | Declan Ivory, Intercom | Ali Biggs, Intercom About this talk How important is unified customer engagement across sales, marketing, and support? Very, according to the team at Harvard Business Analytic Services, who surveyed enterprise executives and department leaders to learn the challenges faced [...]
72% of B2B buyers say they prefer a rep-free purchase experience, indicating they are embracing online research and digital commerce buying, according to Gartner research. However, B2B buyers struggle to make high-quality purchases due to factors such as environmental uncertainty, organizational change, fractured group buying dynamics, and exposure to conflicting information. B2B marketing leaders should [...]
Overview Remote work is a lasting change emerging from the response to covid-19, having sustained businesses around the world when restrictions on activity forced abrupt changes in their business models. Now, as businesses explore the future of remote and hybrid work, the tug of war between culture and work-life balance begins. For workers, hybrid work [...]
Delivering an outstanding customer experience has become table stakes for fintech companies to be successful. In this webinar, we will dig into how fintech companies should think about scaling customer support operations. We will be joined by Norah Ikoh, Head of CX Operations at Kuda Bank and Olaseike Ibojo, Customer Success Manager, Disputes at Paystack, [...]