The working world has changed and so must technology. Outdated Employee Monitoring solutions that rely on intrusive surveillance techniques breach employee privacy and erode trust. The net result is often a culture of skepticism, caution, and doubt amongst a workforce. With the Work-from-Anywhere movement here to stay however, the need for senior leadership and management [...]
What’s the secret weapon many PMCs are using to improve the customer experience? Artificial intelligence (it’s not as complicated as you think!). Sheri Killingsworth, VP of Marketing & Communications, and Nicole McLemore, National Director of Marketing Operations, from Lincoln Property Company, will join Knock’s VP of Customer Success Hanna Hilts to explore how AI can [...]
About Your customers are increasingly focused on the value or outcome they get from your products, solutions and services. And as your services become more remote and predictive, they also tend to become less visible and tangible. This increases the risk of your customers not achieving the outcome, or not seeing the outcome they got [...]
An informal monthly catch-up for Customer Success Managers of all levels to meet virtually, and discuss challenges over a coffee. This cafe is designed for Customer Success Professionals of all levels to meet, discuss challenges and share best practices in the industry virtually over a cuppa ☕️ These cafe’s provide a great opportunity to [...]
When it comes to monitoring your customer's success, there are about a million and one things you need to be aware of. From day-to-day behaviors such as account usage to subtle changes in satisfaction and sentiment, each is a piece of the puzzle that comes together to form the snapshot success. And the secret recipe [...]
Consumers expect customer service to be better than ever—and 80% say the experience a business provides is as important as the products or services it offers. So, how can you “WOW” consumers and make every interaction even better than they expect? Join speakers Tamsin Dollin, Director, Product Marketing, and Catherine Forino, Senior Product Marketing Manager at NICE to [...]
Thursday, September 15, 2022 11:00am - 12:00pm ET Host: TBD Topic: TBD REGISTER NOW Teresa Chu is a full-stack marketer with skills spanning from writing/storytelling, and data analysis to program strategy and execution. Currently, she heads the digital engagement strategy for Customer Success at Aruba Networks. In her free time, she enjoys writing short stories, [...]
Europe's Startup Customer Success Summit, 1 day, 15 experts, infinite insights to scale your startup's Customer Success. About this event Here you go for the full agenda: 9:30-10:00 👉 How to Pitch Customer Success to your Sales-Focused Founders - Valentina Ricupero from Valentina Ricupero Business Consulting 10:00-10:30 👉 Scaling up Customer Success for 50K customers [...]
Strong customer relationships are at the heart of all great and growing brands. Yet, it’s increasingly challenging for today’s marketers to meet customer expectations —making personalization critical to beating out the competition and driving efficient business outcomes. According to Twilio Segment’s The State of Personalization 2022 report, nearly half (49%) of consumers say they will [...]
Join us September 20, 2022 11:00 AM PT / 2:00 PM ET TSIA’s latest book, Digital Hesitation, discusses the value maze in most B2B companies. “Piece by piece, decision by decision, department by department, you have built a maze around your core value proposition. Your customers must navigate that maze, and it usually is extremely [...]