We spend a lot of time gathering and chasing data. We have the feeling that the more we know the better when it comes to customer decisions. And this is correct but more often than not we do not take the time to understand “the reason why” behind the data. We do not correlate the [...]
It's been an interesting couple of months hasn't it? Break-neck hyper-growth has given way to reductions in market valuations, layoffs has created a cloud of uncertainty for SaaS companies in general and Customer Success executives in particular. Normally we wait until the end of the year for retrospectives and prognostications. But not this year. 10:00 [...]
Totango is launching a Customer Success Creator Community and we want you involved! About this event The Totango CS Creator Community is a diverse group of professionals committed to learning, sharing, and developing customer success best practices that will shape the future of the CS industry. Join us for a short call to learn about [...]
Building and managing a customer support function for a growing E-commerce brand is not for everyone. From staffing and hiring decisions, taking calls on which channels to focus on, and deciding whether to outsource it or build an in-house team, the variables in the equation are just a lot. Oh, let’s not even get into [...]
Unlock unlimited growth potential for your business using your biggest advocates: your customers. Being a truly customer-centric organization goes beyond just having a customer success function. This book talks about some strategies that will help you adopt a company-wide customer-first mindset to fuel your growth. “In her book, Jyo lays out what I believe is [...]
Want to know the secrets to keep customers happy and driving growth? Learn how Schneider Electric cracked the case and launched their cloud-based SaaS by incorporating proper data instrumentation and in-depth analytics to help them adapt quickly and achieve predictable growth. Join Mike Sturm, Sr. Enterprise CSM from Totango, and Raymond Xie, Customer Success Operations Manager [...]
Are you a CSM who is building and scaling customer success at B2B SaaS companies? Whether you are experienced or new to the role, we can all learn from each other. Our sessions focus on two main goals to help ensure value: Did you meet someone new? Did you take away an actionable idea to [...]
Discover Financial Services - best practices & lessons learned. Live Webinar Accenture & Oracle 9:00 PT | 18:00 CET Learn how leading brands benefit from OCI integration services as the foundation for digital business. Accelerate your multicloud innovation with prebuilt connectivity to any SaaS, on-premises, and custom applications. Jump-start your Oracle ERP, HCM, and CX [...]
Welcome to the next edition of the Helsinki Customer Success Café! After 2 years of a corona-break, it’s time to meet again: it’s been WAY too long! We’ll be live, at the offices of Lumoa.me 🤩 This is an event for SaaS business professionals looking to share knowledge to help solve practical Customer Success challenges in [...]
Topic: Scaling Customer Success with a Digital First Approach Teresa Chu is a full-stack marketer with skills spanning from writing/storytelling, and data analysis to program strategy and execution. Currently, she heads the digital engagement strategy for Customer Success at Aruba Networks. In her free time, she enjoys writing short stories, running, reading, and watching classical [...]