Join host Kristi Faltorusso, VP of Customer Success at ClientSuccess as she hosts Kate Neal, Director of Customer Success at Staircase.ai, as she discusses how building strong customer relationships is key to achieving sustainable growth and success in the B2B SaaS world. She will address complex challenges (like many:many and 1:many) and how building relationships [...]
Are you looking to start or grow a customer success team? Customer success is no longer just for companies with large teams and resources. It’s a company mindset that can unlock the biggest opportunities in business. Customer success can help streamline experiences, grow product engagement and loyalty, and more importantly — retain business. In The [...]
Making Data-Driven Decisions for Sales and Customer Success Alignment Building alignment between sales and post-sales customer success teams is critical to organizational success and driving a positive relationship for lifelong customers. Join this webinar to learn: How to create a smooth handoff from sales to customer success Methods to drive alignment, starting at the executive [...]
For a lot of businesses, the proof of concept is a standard motion in the sales and conversion process which means a poorly executed POC can impact the overall sales and revenue for the business. Join Kristi Faltorusso, Chief Customer Officer of ClientSuccess, as she host Julie Oddo, VP of Customer Success at Learn to [...]
Please join host Kristi Faltorusso, VP of Customer Success at ClientSuccess, and her guest Star Hofer, VP of Customer Success at PartnerStack, as Star dives deep into her philosophies and practices around renewal automation. If a Customer Success team is doing everything they should to help the customer achieve value from the partnership, the renewal [...]
Join us for a happy hour and meeting of Customer Success leaders in the Los Angeles area hosted by ChurnZero & Criteria Corp About this event Join us for an in-person happy hour and meeting of Customer Success leaders in the Los Angeles area hosted by ChurnZero & Criteria Corp. At RYG Leadership Hours, we [...]
As part of our #CSMAppreciationWeek celebrations, we've partnered with ESG to bring you a special webinar with career advice from one of the best Customer Success leaders in the biz. If you've decided to pursue a career in Customer Success, first, congratulations, it's an incredibly rewarding career path! The growth opportunity and community in CS [...]