We often hear that Customer Success and Support should be playing on the same team. With an even greater need for digital CS fueled by ongoing changes and the consolidation of CX teams, this adage is needed now more than ever. Support has always had the data to help CS not just with prediction of [...]
Who’s responsible for customer success these days? In this special webinar, hear from Gainsight CEO Nick Mehta and Balderton Capital’s Executive In Residence Dave Kellogg. Their conversation will highlight the impact of asking the right questions of your Customer Success Team, pragmatic approaches to scale, challenging assumptions, and reimagining Customer Success to align with some of the top [...]
Join us for an insightful talk that will unravel the secrets of transforming ordinary sales pitches into powerful KPIs that drive tangible business impact. Annie Dean will guide you through the process, providing examples and actionable advice. Here’s what you can expect to discover: 💡 Identifying and defining key business objectives 🤝 Translating value propositions [...]
What’s been the one constant in customer education the past few years? Change. And that’s why staying ahead of the curve is no longer a nice-to-have, it’s a must-have. As productivity and profit have taken center stage over ‘growth at any cost’, there’s no better time to redefine how your education program drives impact. Join [...]
Struggling to find the balance between retaining existing customers and driving growth through lead generation? In this session, you'll gain firsthand insights into how Customer Success can evolve into a formidable lead generation engine without compromising the trust and rapport established with customers. Learn from real-life experiences and discover actionable strategies to propel your organisation [...]
We're thrilled to announce an exclusive webinar featuring Head of Customer Success at Simplifier, Andy Butz. With a remarkable track record at industry giants like Microsoft, Salesforce and LinkedIn, Andy has been at the forefront of redefining customer success strategies for some of the most successful SaaS companies worldwide. What we will cover during the [...]
Here's what you'll learn Join us live on March 5, 2024 as our panel dives into the challenges of measuring the impact of AI in Customer Service, one of the most important and interesting insights from this years Customer Service Trends report. If you can't attend live, register anyway and we'll send you the recording. [...]
Join the Virtual Customer Success Network! Get ready for an exciting online event where customer success professionals from around the world come together to connect, learn, and grow. The Virtual Customer Success Network is the ultimate platform for sharing insights, best practices, and strategies to drive customer success. Starting on Tue Oct 03 2023, at 17:00:00 GMT+0100 [...]
AI is already creating shifts in the employee base of technology companies. How long before AI capabilities replace 25% of the workforce in tech? AI will reduce the amount of labor required to develop, sell, and service technology solutions. Right now, there are three challenges facing technology leaders as they work to operationalize AI capabilities: [...]
Re-charge and reimagine customer communities with Gainsight! Join us for a series of fireside chats with industry experts, customers and Gainsight SMEs on how to manage and build communities that reignite customer engagement and deliver on customer needs.