Leading Customer Success is never easy and requires Customer Success Leaders to continually develop their skills. Luckily Practical CSM is offering a Customer Success Leadership webinar series designed to sharpen executives’ Customer Success awareness, performance mindsets, negotiation techniques, creativity and problem-solving ability. This series of eight webinars covers an extensive range of leadership topics, such […]

Join us August 2, 2023 11:00 AM PT / 2:00 PM ET CROs, CCOs and other top executives know how important it is to keep and grow your existing customers, especially when economic headwinds make finding new customers difficult. But how do you orchestrate the relationship between your sales team and your customer success organization […]

When Thursday, August 3 11:00am – 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What learn from each other in breakout room discussions talk about Doing More with Less sign up for specific dates or the whole series Expand your network and leave with one new idea to […]

Can you increase your subscribers with a login screen? Yep. —Live on Thursday, August 3 at 11am PT / 2pm ET— We all know how frustrating passwords can be—remembering them, recovering them, not to mention meeting complex requirements. Now imagine how your subscribers feel when they encounter these same pain points on your apps. It’s time for a […]

On one hand, there’s delighting your customers and on the other, there’s growing your revenue. And achieving both in one masterstroke is what many modern brands are focussing on in this highly competitive landscape. Online communities have emerged as the new ‘gold standard’ for brands to improve customer experience and win their loyalty. A thriving […]

Join us August 9, 2023 11:00 AM PT / 2:00 PM ET Renewals are often the largest source of revenue for SaaS companies, and there is clear evidence that the channel can positively impact financial performance. However, many companies struggle to deploy business practices that promote achievement of high renewal rate performance with their channel […]

ABOUT THE PRACTICAL CSM FRAMEWORK SERIES The Practical CSM Framework is a simple but highly effective framework for customer success management. It divides the typical customer success “journey” into seven key phases and provides a pre-created set of responses to the most common challenges faced by the CS professional within each phase. Each response is […]

When Thursday, August 17 11:00am – 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What learn from each other in breakout room discussions talk about Doing More with Less sign up for specific dates or the whole series Expand your network and leave with one new idea to […]

Each month, DeepTarget hosts a Customer Success Webinar filled with industry news, helpful tips, innovations, and case studies to make your job easier. We highlight our best performing customers by announcing our Award Winners for the Campaign of the Month and the SuperSTAR of the month. Each Webinar is unique and designed with you in […]

The August edition of the “Customer Success Leadership Conversations” series features Jason Noble, VP Global Customer Success at Vinli, as the guest speaker. In this live webinar, Noble will examine the impact of AI on customer success roles and responsibilities, including whether it will lead to increased employee productivity or employee redundancies. Customer success leaders, […]

Join us August 24, 2023 9:00 AM PT / 12:00 PM ET With the cost of a support incident averaging over $250, it is no surprise that tech companies continue to invest in self-service capabilities to deflect more assisted-support interactions. But customer portals are about more than just support: in a XaaS and freemium product […]

It’s Time to Shake Up Success Our prompt to carry our discussion: What scaled customer success programs are you planning to build to drive impact with your customers in 2023? Customer Success leaders, join us in Denver to connect, share, and network with one another. Union Station Aug 29, 2023 6:00pm – 8:00pm Shoutout to […]

Women Leaders in Customer Success is a LIVE monthly podcast interview series aimed at exploring the minds and understanding the thought processes of some of Customer Success Management’s most important female leaders. Each month, a special guest is selected and invited to talk on a topic of their choosing. The events are hosted by Minna […]

When Thursday, August 31 11:00am – 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What learn from each other in breakout room discussions talk about Doing More with Less sign up for specific dates or the whole series Expand your network and leave with one new idea to […]

During this 30 minute session, we’ll focus on 3 key areas: #1: How you can increase product usage with better discovery calls #2: Why you should not keep hosting the same product demos to kickstart your customers journey (and what to try instead!) #3: You’ll be shocked when I show you how you can 2X […]