Women Leaders in Customer Success is a LIVE monthly podcast interview series aimed at exploring the minds and understanding the thought processes of some of Customer Success Management’s most important female leaders. Each month, a special guest is selected and invited to talk on a topic of their choosing. The events are hosted by Minna […]

Event Details When Thursday, September 28, 2023 11:00am – 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What learn from each other in breakout room discussions talk about Doing More with Less sign up for specific dates or the whole series Expand your network and leave with one […]

TL;DR 👉 watch this clip to learn about the “Hack-a-Future” event format: https://chatgpt.update.ai/innovation. ​This workshop’s D.C. theme will be around the 💒collaboration of Customer Success & Sales, and is partnered with Totango.com ​ ​SOME IMPORTANT NOTES: ​⚠️ We know 2023 has been a rough year. If you cannot afford this event please email josh@update.ai and we will give you a free […]

Managing project economics appropriately to achieve desired margin targets is a challenge all professional service organizations face. The complexities of measuring sold, to-date, and forecasted performance have never been easy to navigate, and in today’s volatile environment, they’ve only become more difficult. However, leveraging a strong technology platform and clearly defined and governed business processes […]

Learn from the experts in our Michelin-starred Digital Customer Success Master Class. DCS is like any good recipe; it’s a blend of ingredients combined with a human touch to create an incredible sensory experience! Join us in the digital kitchen for this webinar series on the basics and beyond, and learn how to serve your […]

This Cafe is designed for Customer Success Professionals of all levels (including those who want to get into the industry) to meet, discuss challenges and share best practices in the industry over a cuppa ☕. These Cafes provide a great opportunity to build connections in your professional network as well as establishing a central hub […]

What we’ve learned this year is that Customer Success is at an inflection point. No more responding in real-time, but being strategic and proactive to customers. Join our upcoming webinar on Wednesday, 4th October at 3:00 PM BST | 4:00 PM CET, where we unveil the groundbreaking insights and key findings from the highly anticipated […]

Remote and hybrid work arrangements have become an integral part of modern work culture. However, the key challenge is how to effectively harness this flexibility to ensure your team thrives, while also driving peak performance for your organization. Join us for this insightful webcast, where ActivTrak’s Productivity Lab will delve into the most impactful reports and dashboards […]

Uncover the latest tactics and best practices that top-performing businesses employ to achieve remarkable QBR outcomes. Whether you’re an executive, a team leader, or a professional looking to elevate your organization’s performance, this webinar will equip you with practical tools and insights to revolutionize your QBR approach. Agenda 1. How to set an agenda that align […]

In today’s fast-paced business landscape, customer retention has become more crucial than ever. Acquiring new customers can be challenging and expensive, making it imperative to maximize the value of your existing customer base. Join us as we explore the strategies, tactics, and best practices that can revolutionize the way you retain your customers. Agenda 1. […]

When Thursday, October 12 11:00am – 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What learn from each other in breakout room discussions talk about Doing More with Less sign up for specific dates or the whole series Expand your network and leave with one new idea to […]

Generative AI has fundamentally altered the way we think of knowledge and how we interact with it. The world of knowledge management has shifted from focusing on the precise retrieval of knowledge items to the generation of answers and solutions. This shift is especially impactful on the teams whose main purpose is to answer questions and solve […]

How has the economy impacted customer success team operations, measurements, and goals? What do CS budgets and departments look like today? What is the ideal customer success tech stack? The fourth annual 2023 Customer Success Leadership Study—brought to you by ChurnZero, ESG, SaaStr, and HubSpot— provides a definitive overview of the customer success landscape. The […]

Each month, DeepTarget hosts a Customer Success Webinar filled with industry news, helpful tips, innovations, and case studies to make your job easier. We highlight our best performing customers by announcing our Award Winners for the Campaign of the Month and the SuperSTAR of the month. Each Webinar is unique and designed with you in […]

Women Leaders in Customer Success is a LIVE monthly podcast interview series aimed at exploring the minds and understanding the thought processes of some of Customer Success Management’s most important female leaders. Each month, a special guest is selected and invited to talk on a topic of their choosing. The events are hosted by Minna […]

When Thursday, October 26 11:00am – 12:00pm EST Who Customer Success Leaders who are building and scaling at B2B SaaS companies What learn from each other in breakout room discussions talk about Doing More with Less sign up for specific dates or the whole series Expand your network and leave with one new idea to […]

WELCOME TO CUSTOMER SUCCESS LEADERSHIP CONVERSATIONS!In this series, our CEO and Customer Success expert author Rick Adams records an informal, thought-provoking conversation with a different leader from within the CS space. Each month we carefully select a different topic that relates to what’s happening in the world of Customer Success Management.Click the register button to […]